Ethiopian Airlines

BesteMijn vrouw, mezelf en onze tweeling van toen 10maand hebben met jullie een reis geboekt naar Zuid-Afrika. Na de boeking hadden we besloten om nog extra te betalen voor onze stoelen omdat we met 2 baby's aan boord zaten en het comfort van onze gekozen stoelen wel konden gebruiken. De stoelen zijn gekozen en werden betaald. Blijkt dat bij de vluchten wij onze betaalde stoelen niet kregen en mijn vrouw en ik op volledig afzonderlijke plaatsen in het vliegtuig zaten. Dit was absoluut niet te doen met een tweeling van 10 maand. Na onze reis heb ik contact opgenomen op 06/06/23 met de Belgische zetel van Etiopian Airlines waar die persoon mijn zaak heeft aangekaart bij de juiste dienst en om uitleg vroeg. Hier is geen antwoord op gekomen. Ik heb tot 2x toe nog opnieuw gestuurd maar tot op heden heb ik hier nog een antwoord op gekregen.Dit leidt mij er toe om via een andere weg dit aan de orde te brengen en een rechtzetting te vragen.Lauden

Dear Sir/madam, As a long term flyer and frequent traveller with Ethiopian Airlines, I must say that the flight ET729 which departed from Brussels on the 14th of December to Addis Abbabba was without any question the worst flight I have ever been on. Below the rundown of the irritations /issues/safety concerns we encountered:The boarding at Brussels airport was  chaotic, with many travellers departing for various countries in Africa cutting the waiting lines and not wearing their masks in a safe and appropriate manner.At the boarding gate the same situation: No wearing of masks !People shoving and pushingPeople wearing their masks on their chin, with mouth and/or nose visibly open.On the plane:Old aircraft which was incredibly warmNo place to put our handluggage, because all the overhead bins were full with people bringing multiple handluggages (some even bigger as my normal luggage)People not wearing their masks again, even after staff reminded them.People pushing my pregnant wife!!The seat next to me was occupied with a woman which occupied 25% of my seat. Which resulted, due to the seats which were small, my pregnant wife sitting on the isle seat being ran into during the whole flight.At the start of the flight, we addressed these issues and concerns with the flight attendants, and even asked if we could upgrade to business class (which had room) and even offered to pay for it. We were told there was nothing they could do and were asked to take our seats again in a very “devil may care attitude”.During the flight, there were people drinking standing up, not wearing masks and talking and laughing for hours long during most of the night..The stewardesses reminded them to wear their masks and be quiet, but were told off.  As you can imagine, this was a horrible flight for us, with understandable concerns for our health and safety especially in these corona times.I cannot understand why the flight was booked completely full in economy, and if that was even allowed! If we knew in advance, there was no way we would have even boarded.What makes matters worse, is that we just found out both of us have tested positive for Covid yesterday, because we were scared  for our health after that flight.Since we were in isolation 2 weeks before we left, tested negative for covid on 12/12/2021, the only way we could have contracted it, was on the airplane.We are flying back on the 15th of january with Ethiopian airlines because we have too, but i sincerely hope you will take actions and make this right for us.Right now, we have to quarantaine ourself (10 days gone of our holiday)  and find a Gynaecologist to see if everything is ok with our baby and what that will do to the pregnancy.Frederik Van de Mosselaer