KLARSTEIN

Hello,I think this is the 15th time that I contact your customer service in English, German and Dutch. When can I expect the refund of 159,99 euro? I payed twice for a fire basket. I placed an order for a fire basket on November 28 (see invoice attachment). I paid for this immediately with my credit card. Afterwards I received the following message from you.If you have opted for prepayment as payment method, we request a transfer to the following account number. Please state your order number 2020-3410278 as payment reference.Account holder: Chal-Tec GmbHBank: HypovereinsbankIBAN: DE 91100 2089 0035 5986 675BIC / SWIFT Code: HYVEDEMM488Amount: 159.99 EURPayment reference: 2020-3410278I found this a strange arrangement and I immediately responded to your email with the question whether I had to pay again? By the way, what do you mean by bank transfer? I did not receive a response to this, so I emailed again on December 1. Again without reaction. To avoid missing out on a purchase of the fire pit, I paid again on the above account number. However, I also see that the amount is also included in my credit card transactions. How are you gone resolve this problem? I don’t want to pay twice.Order number 870122Nolana 2-in-1 fire bowl Ø73cm spark screen Ø64cm barbecue steel blackItem no .: 10033383order number is: 2020-7841252Thank you for your response,Ann