Hi! In short: Manager from Zara Hasselt doesn't want to accept a purchase back assuming that that the label was taken off, but with the closer look you can see that it's not broken, just one string of rope out of two was worn out, that made whole rope twisted, but one string is still whole and lock is not broken, so its clear that the label was not taken off.
Two official customer supports from Zara confirmed that they should accept it back, but manager from Zara Hasselt doesn't listen even to them, saying it's up to them to decide. I can describe in more details if necessary.
Thank you in advance!
