Betreft : klantnr. 41.950-46 - Taelman Marc----------------Bij een reis naar New York was bij de terugkeer de vlucht vanuit Washington meer dan 2u vertraagd.Door deze vertraging was ik de tussenvlucht in Dublin kwijt en bedroeg de totale vertraging meer dan 10 uur. Ik diende rechtstreeks een claim in bij de luchtvaartmaatschappij Aer Lingus om volgens het Europese Recht vergoeding te bekomen bij meer dan 3u vertraging.Hieronder de mail welke ik hierover ontving .Ik stel vast dat geen rekening gehouden wordt met het totale vluchttraject en daardoor de mededeling ontving geenrecht te hebben op een vergoeding.Graag jullie advies of dit terecht is, of in het andere geval, dit kan aangevochten worden.Met bijzondere dank voor verder onderzoek.De Vriendt Anni (echtgenote Taelman Marc)Hieronder : bevestiging claim + antwoord op claimVan: customerrelationsrequests@aerlingus.comAan: anni devriendt [anni.devriendt@telenet.be]Verzonden: Maandag 5 juni 2023 10:28:22Onderwerp: We received your request under Case Reference: 10716399Dear Customer,Thank you for contacting Aer Lingus.This is confirmation that we have received your message and will respond as soon as we can.Please note at the moment we are dealing with a high volume of messages, so our response time is slower than usual. Thanks for your patience as we work through these messages. We would appreciate if you did not resend any messages as this causes duplication which can further delay our response to you.Best Regards,Aer Lingus Customer ServiceVan: customerrelationsrequests@aerlingus.comAan: anni devriendt [anni.devriendt@telenet.be]Verzonden: Woensdag 28 juni 2023 00:12:59Onderwerp: Your Aer Lingus Case Reference: 10716399Dear Ms. De Vriendt,Thank you for contacting Aer Lingus, and apologies for the delay in response.We were sorry to learn you were affected by the delay to Aer Lingus flight EI116 on May 31, 2023. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing customers a reliable service. However, despite our best efforts, there are occasions when our customers' travel plans are affected by unavoidable disruptions or cancellations to our flights. Your flight, EI116, was delayed due to Air Traffic Control restrictions. Airlines may be required to provide compensation in instances of flight delay based on the length of the delay. The length of the delay on this flight does not meet the threshold defined in the European Regulation 261/2004, and therefore we cannot accede to your request for compensation.Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 10716399, on all correspondence. Thank you.Sincerely,Marlon JrCustomer Service Agent
