Verziekering issue

on 1 Feb.2024 my neighbor has a water pipe broke into our commonly wall. on 1st March I've contacted my insurance ( Belfius ) on 13 March I' sent details of mijn neighor to Belfius which did Nothing for las 3 months. Every time I call them they are sorry and they are going to ask the responsble person of mine file and Nothing happens, nobody is contacting me . 3 months later and they are still going to contact the responsible person Can somebody PLEASE, reach that responsible person and ask him/her to do them's job ? I've contacted insurance of my neighbor ( KBC ) and they clearly said that they are waiting from Belfiius a paying notice which they will pay

I just received an email that i need to wait another +/- 4 weeks. Can somebody Call this number from KBC 051302281 and get answers in 3 minutes stand of 4 weeks ???