Verloren bagage sinds mei 2025!

Geachte mevrouw/heer, Op 5 mei 2025 vloog ik met uw luchtvaartmaatschappij op vlucht nr. SN2650 van MUNCHEN naar BRUSSEL ZAVENTEM. Bij aankomst op de luchthaven van ZAVENTEM werd mijn bagage, die op de luchthaven MUNCHEN was ingecheckt en uitgecheckt, niet aan mij teruggegeven. Ik heb onmiddellijk bij het bevoegde kantoor op de luchthaven ZAVENTEM aangifte gedaan van het verlies van mijn bagage met de in het rapport vermelde voorwerpen, waarvan ik een kopie bijvoeg. Ondanks de geruststellende woorden van uw personeel heb ik tot op heden mijn koffer nog niet ontvangen na 21 dagen, die dus definitief zoek is. Ondertussen zijn we in 2026! Ik verzoek hierbij om een volledige vergoeding voor het verlies van mijn bagage en de volledige inhoud ervan, aangevuld met een schadevergoeding voor de door mij gemaakte kosten en het aanzienlijke tijdsverlies dat dit incident heeft veroorzaakt. Ik heb in 2025 minstens 15 telefoontjes gedaan naar jullie betalende nummers en evenveel mails verstuurd, waarop tik weinig antwoord op kreeg van jullie diensten. Indien ik binnen 15 dagen na ontvangst van deze brief geen antwoord heb ontvangen, behoud ik mij het recht voor juridische stappen te ondernemen om mijn rechten te beschermen. Met vriendelijke groet,

Dear Mr. Tipo Buela, I have received your message regarding your luggage during flights from Barcelona to Brussels via Munich on May 05th 2025 in good order. In order to complete your application, I kindly ask you to send me the receipts of the items mentioned on the attached inventory. Please also send me your bank details (with IBAN/BIC) as well as your home address to be able to handle your file in the smoothest way possible. Please ensure not to send us credit card details in view of PCI compliance. You can do this by answering to this email. It is very important that the file number is mentioned in the subject line Once I have received this information, I will complete your file and get back in touch with you with my decision. Thank you for your cooperation. Yours sincerely, Rogerio Customer Relations agent ________________ b.house Brussels Airport Airport bld 26 box 1a.4 General Aviation - Ringbaan B-1831 Diegem Belgium www.brusselsairlines.com Brussels Airlines NV/SAThis e-mail is confidential and is subject to disclaimers. Details can be found here.

Dear Rogerio, Thank you for your reply and for following up on my file. I would like to clarify a few points regarding my claim, as this situation has been ongoing since May 2025 and has required a significant amount of time and effort to document properly. My claim was submitted as completely and accurately as possible. All required information was provided via the Brussels Airlines portal under the reference number 2506-SN-02630-F001, using the login details TIPOBUELAH / BRUSN73551. This included a detailed inventory as well as receipts for all items for which receipts were available and required. Preparing and submitting this file took considerable time. I regret that this process has been so lengthy, as I have always enjoyed travelling with Brussels Airlines and have generally been satisfied with the service. This experience has unfortunately been quite stressful, which I sincerely hope can now be resolved. Given the unusually long handling time of this claim, I kindly ask you to consider an additional goodwill compensation for the inconvenience and stress caused by this prolonged process. As requested, please find below my details: Bank details: IBAN: BE54 0017 6638 9497 BIC: GEBABEBB Home address: Rue des quatre vents 146, 1080 Molenbeek Thank you for your time and cooperation. Kind regards, Tipo Buela

Dear, Thank you for your e-mail. However, we have not received any proof of purchase, and these documents are essential for processing the compensation request. Please resend all documents. Yours sincerely, Rogerio Customer Relations agent ________________ b.house Brussels Airport Airport bld 26 box 1a.4 General Aviation - Ringbaan B-1831 Diegem Belgium www.brusselsairlines.com Brussels Airlines NV/SAThis e-mail is confidential and is subject to disclaimers. Details can be found here.

I found some of them

Dear Rogerio, Do u have news for me? Greetz