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Angela A. (CS Global)
12 jan 2026 18:32 CET
Your Reference:
Our Reference: N/A
Dear Madam/Sir,
First of all, we apologize for the unintended delay in coming back to you.
Please be informed that with the provided information we are unable to assess your claim.
In order to investigate the presented case we ask you to provide a Proof of Charge to this email, it can be one of the following formats:
• A screenshot of the customer online bank statement or account, or
• A scan of the customer official bank statement in PDF format, or
• A digital photo of the customer official bank statement, submitted in .jpeg, .jpg, or .png
The statement must include ALL of the following:
• First 6 and last 4 digits of credit card
• Credit card holder’s name
• Charged amount with currency
• Payment method (such as VISA, iDeal, PayPal…)
Moreover, we kindly ask you to confirm the customer email address related to the Booking.com account in order to investigare further.
Once this information has been received, we will be able to further investigate this claim. If no information is received we will be unable to assist you further.
Thanking you in advance.
Kind regards,
Angela A.
CS Senior Relations Specialist
Booking.com
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