DearMr. Denblinden,Please note that we have received your official complaint via Test Aankoop, who did not provide Kiwi.com qith Power of Attorney, and therefore we will not be able to answer them. All communication will be directly with you. If you wish to include Test Aankoop in the future communication, kindly provide your consent. Thank you.Thank you for letting us know about your concern. We take all of our customer feedback and complaints seriously.We'll thoroughly investigate the circumstances surrounding the issue and get back to you as soon as possible - within 30 days at the latest.In the meantime, we appreciate your patience.Yours sincerely,Customer RelationsKiwi.comThe information contained in this e-mail, including any attachments, is confidential. The content is intended only for the use of the individual or entity named above.If you have received this communication by mistake, please notify us immediately by phone or e-mail and delete this message. Any distribution or copying of this communication is strictly prohibited if you are not the intended recipient.