UPS duane

Beste, Daar mijn pakket al sinds 26/04/'24 in het magazijn van UPS Lummen ligt & hier verder geen informatie van kreeg. Heb ik 03/05/'24 met hun betalende klantendienst contact opgenomen, na dit gesprek bleek dat ik een volmacht moest tekenen voordat de duane mijn pakket kon nakijken. Daar ik deze mail niet ontvangen had heb ik van de klantendienst het document doorgestuurd gekregen, deze ingevuld en terug gestuurd naar het e-mail adres. Deze stuurde mij dat dit per pdf moest terug gestuurd worden.. na enkele mails, ben ik tot aan het magazijn in Lummen gereden, dit met de volmacht. Daar heb ik hun verteld dat ik met de mails niet verder geholpen werd en dat ze per direct (en met de volmacht die ik bij had) de toestemming kregen om het na te kijken, dat ik het daarna daar graag direct wilde betalen en meenemen, waarbij ik te horen kreeg dat dit niet mogelijk is.. ik zou het namelijk via mail moeten doorsturen, ik heb hierna ook verteld dat ik dat dan ter plaatsen wilde doen en dat ze het dan in orde konden brengen.. maar dit werd ook geweigerd! Ik moet €500 aan duane-kosten betalen, wat trouwens schandalig is, want dit is 1/3 van de prijs van dit pakket.. maar daar heb ik zelfs niet moeilijk over gedaan, maar dat ik het dan nog steeds niet mee krijg kan in mijn ogen echt niet door de beugel! 04/05/'24 heb ik een event met mijn bedrijf opstaan, waar ik nu zonder deze goederen moet gaan staan. Dit pakket was een express levering, maar door hun fouten moet ik hier nu voor boeten en de schade maar zelf incasseren. Hierbij dien ik een klacht in bij meerdere instanties. Mvg, Sharona

Reference: CPTBE02011944-67Dear Mr/Ms Nunez-Estevez,Hereby I'm contacting you in regard to shipment 1Z762E4V0415592530.First of all, I am sorry to hear that you didn't receive the experience you expected.I will investigate the situation accordingly and I will try to provide you with the outcome as soon as possible.Please note that Customs cannot hand over packages to customers without being cleared first. There are procedures to be strictly followed and the documentation should be provided by email to beimport@ups.com.Can you please provide me with the POA document in PDF so I can forward immediately to the relevant team?Looking forward to your response.Thank you for your understanding.Kind regards,Diana FilipeCorporate Customer Relations GroupUPS The Netherlands and BelgiumKamer van Koophandel Amsterdam, Nr 34089270 , BTW nr: NL 0077.26.892.B01Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, NetherlandsCONFIDENTIALITY NOTICE:The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.-------------------- [test-aankoop.be] [test-aankoop.be]ref:!00DF005wsA.!500KV02j1k5C:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.

I did send it with both my e-mail addresses.. sharonaa.nunez@hotmail.comSnunezestevez@gmail.com

I know they couldn't give it to me straight away, but I was willing to wait. They had my permission on paper, on e-mail and I would have paid it there as well! But thank you for the fast response.

Reference: CPTBE02011944-67Dear Ms Nunez-Estevez,Thank you for kindly providing the POA. I've immediately forwarded it to the responsible team for assistance.Should they need anything else to clear this shipment, we will inform you.Should you have questions in the meantime, please don't hesitate to contact me, as I will follow up until the package is delivered successfully.Kind regards,Diana FilipeCorporate Customer Relations GroupUPS The Netherlands and BelgiumKamer van Koophandel Amsterdam, Nr 34089270 , BTW nr: NL 0077.26.892.B01Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, NetherlandsCONFIDENTIALITY NOTICE:The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.-------------------- [test-aankoop.be] [test-aankoop.be]ref:!00DF005wsA.!500KV02j1lJ5:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.

Reference: CPTBE02011944-67Dear Ms Nunez-Estevez,I'm reaching you again regarding clearance of shipment 1Z762E4V0415592530.After reviewing the POA document you have provided, our Import team informed it is not valid because the EORI number is missing. Even if this is the same as the VAT number, it must be indicated.Can you please update the document and send it back to me?I apologize for the inconvenience caused on your end. We look forward to your response.Kind regards,Diana FilipeCorporate Customer Relations GroupUPS The Netherlands BelgiumKamer van Koophandel Amsterdam, Nr 34089270 , BTW nr: NL 0077.26.892.B01Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, NetherlandsCONFIDENTIALITY NOTICE:The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.ref:!00DF005wsA.!500KV02j1k5C:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.This e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.

I never ever ever experienced something like this with another company.. well this will be the last time I'll hand this over to you and after my package will arrive, I will never get something through UPS anymore! I am so tired, I will loose a lot of money at the event tomorrow, because I didn't got that e-mail, and after I called went there, I even have to send this e-mail over and over again. Sorry, I am so disappointed. But thank you for your help at least!

Reference: CPTBE02011944-67Dear Ms Nunez-Estevez,Thank you for providing the updated document.I've immediately forwarded it to the relevant team for clearance. We cannot guarantee the delivery before Monday, I'm sorry about this.Wishing you a nice weekend.Kind regards,Diana FilipeCorporate Customer Relations GroupUPS The Netherlands and BelgiumKamer van Koophandel Amsterdam, Nr 34089270 , BTW nr: NL 0077.26.892.B01Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, NetherlandsCONFIDENTIALITY NOTICE:The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.-------------------- [test-aankoop.be] [test-aankoop.be]ref:!00DF005wsA.!500KV02iuxr0:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.

Reference: CPTBE02011944-67Dear Mr/Ms Nunez-Estevez,Hereby I'm contacting you in regard to shipment 1Z762E4V0415592530.Shipment was cleared from customs today, and it should be delivered as soon as possible, most likely tomorrow since it is still not ready at the delivery center. We apologize again for the delay and recommend contacting beimport@ups.com whenever there are clearance issues.I will monitor for a fast delivery and keep you informed.Should you have questions in the meantime, please let me know.Kind regards,Diana FilipeCorporate Customer Relations GroupUPS The Netherlands and BelgiumKamer van Koophandel Amsterdam, Nr 34089270 , BTW nr: NL 0077.26.892.B01Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, NetherlandsCONFIDENTIALITY NOTICE:The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.ref:!00DF005wsA.!500KV02j1k5C:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.