Terug

terugbetaling

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Betalingen en terugbetalingen

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M. S.

Naar: Stayforlong

14/12/2024

na boeking en betaling op 28-11-2024 van een hotelkamer in Londen via trivago ontving ik een mail van emily@cs.stayforlong.com met de melding dat deze reservatie niet meer mogelijk was. Ik moest mijn rekeningnummer doorgeven voor de terugbetaling. tot op heden nog steeds niks ontvangen, alsook geen antwoord op mijn mails met de vraag wanneer ik de terugbetaling mag verwachten.

Berichten (2)

Stayforlong

Naar: M. S.

14/12/2024

Dear , Thank you for reaching out😊 . We have received your email and appreciate you taking the time to contact us. Our team is actively working to address your concerns and provide you with the support you need. Due to our peak season and workload, we might take a little bit longer than usual to answer your email. Please be aware that we will get back to you as soon as possible. You can also visit our Help Center to find Frequently Asked Questions: s:stayforlong.elevio.help/en If you have any additional questions or additional information, please reply to this email. We will be happy to assist you further. Thank you for your patience and understanding. Kind regards, StayForLong Team Previous-message-reference: e32d8bfad1bd49ca8d5dbadfdfb85b3a@email.dixa.io December 14, 13::00 GMT

Stayforlong

Naar: M. S.

17/01/2025

Dear Mireilla, Thank you for getting in touch with Stayforlong. Regarding your reservation, we are working on your case and this issue has already been escalated to the relevant department. Please be reassured that we will contact you back as soon as we have a reply. If you have any further questions or need assistance, please don't hesitate to reach out. Kind regards, -- Previous-message-reference: 1ef11f177e1749268da207dc633483e3@email.dixa.io John Stayforlong Customer Service support@cs.stayforlong.com www.stayforlong.com System user December 14, 13::00 GMT Dear , Thank you for reaching out😊 . We have received your email and appreciate you taking the time to contact us. Our team is actively working to address your concerns and provide you with the support you need. Due to our peak season and workload, we might take a little bit longer than usual to answer your email. Please be aware that we will get back to you as soon as possible. You can also visit our Help Center to find Frequently Asked Questions: s:stayforlong.elevio.help/en If you have any additional questions or additional information, please reply to this email. We will be happy to assist you further. Thank you for your patience and understanding. Kind regards, StayForLong Team December 14, 13::00 GMT


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