Hi Mrs Serroyen, Hi Mr. Vandeput, Good to hear from you. Kindly be informed that we already replied on 24.01.2024 to the claims in ticket number 2866738, and this is the last reply:.......................................................Dear Ms Serroyen,Dear Mr Vandeput, Thank you for your reply. We deeply regret that you were not content with our answer. We apologize for any further inconvenience. Gladly we have reviewed your request and would like to give you the following feedback: In accordance with legal requirements, we reimburse necessary purchases such as drugstore items and basic clothing. You are obliged to keep the costs as low as possible. Please allow us to draw your attention to the so-called duty to mitigate damage to which every passenger in similar situations is obliged. We consider the daily lump sum in the amount of 30,00 EUR for the duration of max. 3 days (depending on the period of delay) as sufficient to purchase the most urgent items for your temporary baggage delay. Therefore, we are unfortunately unable to agree to an additional refund. As your hotel cancelation, car rental deposit, new hotel booking and ferry are classified as , we are unfortunately unable to give you a positive feedback regarding a refund. Furthermore, we like to point out that guests travelling in passenger mass transportation must be prepared for baggage irregularities. We hope that you will be able to understand our decision against this background of all our guests obligation to mitigate damages. Thank you for your understanding. Kind regards Your Baggage Service Team p.p. Tjerk Otto.......................................................We already replied on 23.01.2024 to the claims in ticket number 2867939, and please check the last reply: Hi Carlo Vandpeut, Thank you for your message. Please be advised that the sum of 165,10 EUR was transferred on 17.01.2024, thus please wait for it to be reflected in a few days. On behalf of Eurowings we wish you a pleasant week. Kind regards Your Customer Service Team p.p. Ahmed Helmi....................................................... You can follow up regarding the claims on the provided two tickets. We look forward to taking you to your next destination. Kind regards Your Customer Service Teamp.p. MohamedAbdelaziz Eurowings GmbH service@eurowings.comwww.eurowings.com Eurowings GmbH I Sitz der Gesellschaft I Corporate Headquarters: 40474 Da¼sseldorfRegistereintragung I Registration: Amtsgericht Da¼sseldorf HRB 66807Vorsitzender des Aufsichtsrats I Chairman of Supervisory Board: Harry HohmeisterGescha¤ftsfa¼hrer I Executive Board: Jens Bischof (Vorsitzender/Chairman) I Kai Duve I Edi WolfensbergerThe responsible consumer arbitration board is the sa¶p Schlichtungsstelle fa¼r den a¶ffentlichen Personenverkehr e.V.,FasanenstraaŸe 81, 10623 Berlin,www.soep-online.de/en/.Eurowings GmbH is obliged to participate in dispute resolution proceedings before this consumer arbitration board.From klachtenbox@test-aankoop.beTo buchungsinfo@eurowings.comSend date 24.01.2024 19:51Subject Klacht - Schadevergoeding - (CPTBE01958114-72) Klacht - Schadevergoeding - (CPTBE01958114-72)
