Retourprobleem

[1] JE HEBT EEN KLACHT ONTVANGEN VAN ANNICK D JE HEBT EEN KLACHT ONTVANGEN VAN ANNICK DANNICK D heeft het klachtenplatform van Testaankoop gebruikt om je tebereiken.Onze klachtenbox is bedoeld om consumenten te ondersteunen bij hetvinden van een minnelijke oplossing voor een geschil met een bedrijf. HOE KUN JE DEZE CONSUMENT BEANTWOORDEN?Het volstaat direct op deze mail te antwoorden via de knop "reply/beantwoorden" zonder de bestemmeling of inhoud te veranderen, zonietvermeldt zeker de volgende referentie in je mail.@@REF_ID@b2f2206e5ee097f421@REF_ID@@Als je buiten deze thread om met de consument communiceert, blijft deklacht open op ons platform, wat mogelijk een invloed kan hebben op jereputatie.HOUD ER REKENING MEE DAT: * niet betrokken is bij het behandelen van je klacht en geen oordeelgeeft over de gegrondheid ervan. * Deze klacht openbaar gemaakt is door de consument en zichtbaar isop ons klachtenplatform.Heb je vragen over ons platform? [2] KLACHT: NAAM VAN DE KLANT ANNICK DE PAEPE KLANTNUMMER 4764398-49 KLACHTNUMMER 12156031 SOORT PROBLEEM Betalingen en terugbetalingen BESCHRIJVING Ik plaatste in november 2024 een online bestelling voor een kooi bijpetsgifts.nl.Na een verlate levering kreeg ik de verkeerde kooi geleverd en niethet volledige pakket.Ik heb geprobeerd dit te retourneren en uiteindelijk heeft Bpost ééndeel van de kooi terug bij de leverancier bezorgd. Het andere deelwerd teruggezonden naar mij omdat het gewicht te zwaar is, zoalsverwacht door de klantendienst.Momenteel zit ik nog steeds met:- een onvolledige levering van mijn bestelling;- één deel van de foutieve kooi;- geen terugbetaling.De klantendienst reageert niet meer op mijn mails en ik zou graag mijnbetaling terugkrijgen, vermits ik op dit moment niets heb voor ditgeld. Bijgevoegd(e) document(en) * 3. Late levering 2.pdf [3] * 6. Retour pakket.pdf [4] * 7. Foute levering 3.pdf [5] * 2. Late levering.pdf [6] * 10. Retour pakket 2.pdf [7] * 5. Foute levering 2.pdf [8] * 4. Foute levering.pdf [9] * 1. Bestelling en betaling Petsgifts.pdf [10] * 8. Foute levering 4.pdf [11] * 9. Foute levering 5.pdf [12]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Vriendelijke groeten, Testaankoop GEBRUIKSVOORWAARDEN [13] PRIVACY [14]Links:------[1] . 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