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Problems with receiveing a package or a refund

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I. D.

Naar: GLS Belgium NV/SA

14/12/2023

Hello in 27 November o order from Autodoc Belgium some part's,the package was sent by GLS.Untill now the package didn't arrive,I was I few times to GLS Puurs where it shows me the package is should be.They told me they don't have the package and they try to solve it.Every day I receive emails by GLS like we deliver today your package and in the afternoon sorry we couldn't deliver the packageI get in contact with Autodoc and I requested a refund or to check what's happening because I pay the package already but no answer from last week until now.Autodoc don't have any answers.GLS tells me to wait calm my package home because it will come,it pass already 3 weeks and nothing.

Berichten (1)

GLS Belgium NV/SA

Naar: I. D.

15/12/2023

Good morning Mr DemciucOur apologies for any inconvenience causedI see that the depot had actually put your shipment on priority delivery following your contacts with themAccording to the system the package would have been delivered to you this 14/12RegardsChristine


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