Dear,We have taken care of complaint CPTBE01824586-16 with Scarlet reference 50198664.Im afraid that you are referring to the wrong customer number.On customer number50198501 there where never any active products or open invoices.There was how ever an active subscription on customer number 50198664 with several open invoices.We never received a letter form to cease the subscription. We have send several communications that there are open invoices.In the end we ceased the subscription our self and send the case to the incasso. So Im afraid the open amount still has to be paid (see document in attachment).Finally, on behalf of Scarlet, I offer our sincere and heartfelt apologies.Kind regards,Frans D.Scarletscarlet.beScarlet is een handelsmerk van Proximus nv van publiek recht, Koning Albert II-laan 27, B-1030 Brussel
