Problemen met terugbetaling tickets

Dear,Im referring to the following flights booked on the 6th of march 2020.Concerning the EU regulation 261/2004TG935 Brussels to Bangkok - June 6, 2020TG431 Bangkok to Denpasar - June 7, 2020TG432 Denpasar to Bangkok - June 21, 2020TG934 Bankgkok to Brussels - June 21, 2020These tickets were issued under the following reservation code: WP7LRAThese tichets were issued under the following ticket numbers: 2172332798668 and 2172332798669 under the names Mr. Weyers Jordy and Mrs. Rymen Jana.The total amount of the booked tickets is €1280,58 paid in advance by paypal via the account of Jordy WeyersThe following actions by Thai Airways occurred after the booking of the tickets.March 18, 2020 : First flight change executed by Thai Airways / Flight TG431 date changes from June 7 to June 9 / Flight TG432 date changes from June 21 to June 23.March 26, 2020 : Second flight change executed by Thai Airways / Flight TG935 date changes from June 6 to June 7 / Flight TG 934 date changes from June 22 to June 23.April 20, 2020 : All 4 flights are cancelled by Thai Airways.A Paypal claim is requested by us on April 20, 2020. Our ticket numbers are being asked and given to Thai.On May 2, 2020 Thai Airways offers us 4 options: Extend ticket validity,travel voucher,rebook new flight, or refund for partially used tickets.No full refund of unused tickets of cancelled flights is offered. On May 6, 2020 We asked Thai Airways for a full refund of all unused tickets of cancelled flights. We get No response from Thai Airways. On May 28, 2020 Thai Brussels office gives us the option to ask a full refund, which we chose. At the time of writing this email, we still did not get any refund. We are referring to the EU regulation 261/2004 regarding passenger rights which remains unchanged during the COVID-19 pandemic.The European Regulation (EC) 261/2004 provides for the choice between a refund within 7 days or an alternative flight . The European Regulation (EC) 261/2004 stipulates that the airline must refund tickets in case of cancellation.The European Commission has determined that a voucher may also be offered, but confirms the right of option.I am also referring to the Thai Airways Term and Conditions concerning amendments or cancellations by Thai. The following is stated in your T&C:We are only liable to you for significant changes. A significant change is one that we make to your booking before your departure that affects an essential term of your booking. Accordingly, a significant change is one that involves canceling the booking or a significant part of it or changing:• If we make a significant change then you have a choice. You may, as applicable:- Accept a refund to be credited to your credit card account.We ask again for a full refund of €1280,58 executed as soon as possible.

Dear Test-Aankoop,Thank you for contacting Thai Airways International Belgium, your email has been received.In order to check the status of the file below, we need the ticket-numbers of the concerned passengers, unfortunately the given reference file is not valid .Please kindly send us more details with ticket numbers of the pending refunds, so we can check if the tickets were purchased via a travel-agent or directly on the website of our airline,Our company apologizes for the inconvenience caused and hopes to be able to handle all pending refunds soonest.We thank you for your kind understanding.Reservations Department Thai Airways International Brussels Office www.thaiairways.be [7]On 24/01/2022 13:56, klachtenbox@test-aankoop.be

Hello,Here are the ticket numbers: Ticket number: 217 2332798668 Ticket number: 217 2332798669

Dear Test-Aankoop,Please kindly delete previous email as ticket-numbers have been mentioned in your email.Hereby we confirm that we received the request for refund of below tickets and confirm that the concerned tickets are under REFUND-status !REFUND RECORD 217 2332798668 4 AGT-08493085 ND/30JUN20 L TKT-NNM NAME RYMEN/JANA MRSI ISSUED 06MAR20D1 DOCUMENT 217 2332798668 0 CPNS 1234F FARE PAID EUR 428.00U FARE USED 0.00 FARE REFUND 428.00XT TAX REFUND 212.29 TRFT REFUND TOTAL 640.29NF NET REFUND ITBT 428.00FP1 CCPP9999999999999999/0444 640.29S ITINERARY INTERNATIONALTC TOUR CODE IT7TG2BRU7H03WAA AIRLINE AUTHORITY 217BR8YVPY3F0RM REMARKS FULL REFUND COVID19-UN TG935 06JUNREFUND RECORD 217 2332798669 5 AGT-08493085 ND/30JUN20 L TKT-NNM NAME WEYERS/JORDY MRI ISSUED 06MAR20D1 DOCUMENT 217 2332798669 1 CPNS 1234F FARE PAID EUR 428.00U FARE USED 0.00 FARE REFUND 428.00XT TAX REFUND 212.29 TRFT REFUND TOTAL 640.29NF NET REFUND ITBT 428.00FP1 CCPP9999999999999999/0444 640.29S ITINERARY INTERNATIONALTC TOUR CODE IT7TG2BRU7H03WAA AIRLINE AUTHORITY 217BR8YVPY3F1RM REMARKS FULL REFUND COVID19 - UN TG935 06JUNRM 20Unfortunately at the moment, as known, THAI Airways is under Controlled Administration regime by decision of the Bangkok Court, consequently all payment requests must be submitted to our Bangkok officeand be authorized by the Administrators appointed by the Court.Locally we still have no possibilities to make any decisions as all is under control of our legal advisors. So unfortunately the payments of refunds are still suspended awaitingthe outcome to our rehabilitation plan through the Thailand courts.We are still not sure of the timeline of when the payments will be recommenced.Any further news updates will be posted on our website www.thaiairways.com [8]In addition, you can still claim a travel-voucher in lieu of the refund, with a validity till 31dec 2022, for travel even in 2023. ( for the same value as original ticket ).If your customer is interested, Please kindly confirm to us by email in order to arrange the adjustment.Thanks for your kind understanding and best Regards,Reservations Department Thai Airways International Brussels Office www.thaiairways.be [7]On 24/01/2022 14:59, THAI Reservations

Dear Thai Airways,I am not happy with this answer. I am getting this answer for almost 2 years now. As you can see in my first message, I asked for a full refund on 6/5/2020. Today, 21 months later I have still not received my refund. For 21 months I get the same answer as above. I am demanding a clear solution and a direct payment of my full refund.