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Probleem met terugbetaling

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Klacht

N. E.

Naar: Belvilla

25/03/2024

Beste,In januari boekten wij een vakantiewoning bij Belvilla en betaalden we een voorschot van €426,53. Deze boeking werd door de verhuurder nooit bevestigd en dus annuleerden we, op aanraden van Belvilla, deze boeking. We zouden het reeds betaalde bedrag integraal teruggestort krijgen aangezien de annulatie niet onze fout was. Ettelijke telefoontjes (17/02, 26/02, 05/03, 15/03 en 25/03) en 2 maand later hebben wij onze terugbetaling nog steeds niet ontvangen.

Berichten (1)

Belvilla

Naar: N. E.

25/03/2024

Thanks for sending us the email. We have closed this email address for usage. We ask you to send your question to us using the following link to the Service Centre. This new approach enables us to provide you with a more efficient service and to treat your enquiry properly. Therefore, we will close your previous email and the resolution will be done on the basis of the question you raise on the above link.This means your request done through this email will not be processed in any way. In case you decide not to raise your question through above manner, we will consider this email unsent, no action will be taken from our side and no cancellations will be processed.In the Service Centre you can also find an answer directly on our website for example, questions about:Logging in to your 'My Belvilla' environmentModifying your booking, such as the date or accommodation via your 'My Belvilla' accountMaking your payment, or cashing in or receiving your paymentsQuestions about your stay or about the facilities during your stayQuestions about taking out insurancePlease also have a look at our Frequently Asked Questions or go directly to My Belvilla to get a quick answer to your question.Warm regards,Your Belvilla TeamI trust to have informed you sufficiently. In case you have any other questions, please contact us on the phone number or email address mentioned beneath.Would you like to see our new holiday homes? Click hereInterested in the best offers? Register here for our newsletter.To improve the quality of our service we kindly ask you to evaluate the response received by clicking on the Smiley next to the writing "Are you satisfied with the service provided by our experts?" thank youBest Regards, Customer ServicesostktoInternational: +31 88 202 1212I:www.belvilla.comPart of the family:"This message may contain confidential and proprietary information. If you are not the intended recipient, you should not copy or use this message for any purpose, nor disclose its contents to any other person. Please notify the sender immediately if you have received this message in error and delete the message from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information may have been intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. We do not therefore accept liability for any errors or omissions in the contents of this message or any attachments which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Subject to applicable law, we reserve the right to monitor all e-mail communications." Please consider the environment before printing this e-mail.


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