Hi Helga, Thank you for your email. We at the lastminute take the security concern ofthe customer very seriously. Kindly send us your request through email whichyou used in the process of the booking. So that we can proceed with the request. For further queries we remain at your disposal. Kind regards,Customer Care TeamIf you have any questions regarding your trip,check out our Need Help page and to view yourbooking or to request any further assistanceplease log in to your account area,Mylastminute.com via our website or app. lastminute.com is a brand of lm group This email is intended solely for the addressee(s)and the information it contains is confidentialand/or privileged. If you are not the intendedrecipient (or received this email in error),please delete this email and inform the sender assoon as possible as any unauthorized copying,disclosure, distribution or other action of thematerial in this email is strictly forbidden andcould be a crime. On Saturday 18-12-2021 20:53:33,klachtenbox@test-aankoop.be