Open letter to Tim CookOpen letter to Apple Inc,I am Filip (59) from Belgium. Apple-fan since 1990 with my first Mac Classic.For over 33 years I have been a promotion person for Apple and everything related to it. (professional musician, Cert dev Claris Filemaker, ...).I’m using an AppleID for years. I've always believed that a paid iCloud is a safe place to avoid losing data. Also for sharing documents across an iPhone, iPad, Mac...Everything, absolutely everything in our family revolves around our AppleID:- iCloud drive: all my scores and musical productions, Filemaker Pro data, title deeds, accounting, ... - email via custom domains- HomeKit to open our house, gates, lights, homepods, …- all of our photos of kids and grandkids growing up...Last week, Apple decided to deactivate my AppleID:- no advance warning- just out of the blue -> your AppleID is not activeHUUUGH???After dozens of phone conversations with Apple iCloud Support:sorry sir, the system can not re-activatie your AppleID - create a new one … Is all my data gone ? Yes sir !”I tried all I can to get this case escalated … no success ...The organisation in my work is simply being taken away by Apple:- All my musical compositions and scores -> gone- My accounting -> gone- all our family photos -> gone- everything that is important -> gone...Please Apple: reactivate my AppleID!I don't deserve this !
