Dear Marie, Thank you for contacting us.The sale was cancelled because you did not cooperate in resolving issue that occurred at the time of delivery.21 days ago we informed you to provide a return address to your buyer. Since this was not done in time, we could not help you further and were obliged to refund your buyer.If you want compensation, I strongly advise you to file a claim to Mondial Relay directly. For more information, please click the link here: s:www.mondialrelay.be/nl-bero-vastingen/vragen-en-diensten/anbod-start/klantenopvolg- en-klantenrelaties/ .Kind regards,Vilius
