Onvolledige terugbetaling na geannuleerde hotelboeking

Beste, Op 23/06/2025 maakte ik een boeking via Stayforlong met voucher 2322JQ en security code SFL-ECE1D59469, op naam van. De reservatie werd geannuleerd omdat het hotel volzet was. Stayforlong bevestigde dat ik het volledige bedrag zou terugkrijgen. Ik betaalde €2.208, maar ontving slechts €1.300. Ik mis dus nog €908. Ondanks herhaaldelijk mailen en bellen krijg ik steeds hetzelfde antwoord, zonder oplossing. Stayforlong beweert dat het resterende bedrag is teruggestort, maar mijn bank bevestigt dat er geen bijkomende terugbetaling zichtbaar is. Ik vraag Test-Aankoop om dit dossier op te volgen en Stayforlong te verplichten het resterende bedrag terug te betalen..

Dear , Thank you for reaching out😊 . We have received your email and appreciate you taking the time to contact us. Our team is actively working to address your concerns and provide you with the support you need. Due to increased volume, we might take a little bit longer than usual to answer your email, please rest assured that we will get back to you as soon as possible. To help you get a quick and accurate response to your inquiry, we’ve created a comprehensive Help Center. It contains detailed information about our booking queries, policies, and much more. You can access it s:help.stayforlong.com/en If you have any additional questions or additional information, please reply to this email. We will be happy to assist you further. Thank you for your patience and understanding. Kind regards, StayForLong Team Previous-message-reference: c5d947091abf4ffdab3c1d37245613ce@email.dixa.io November 20, 0::17 GMT

My problem is not ended yet again. Ive called i think more than 30,times to your call center ive send more than 20 mails with half of it ignored and not answered. Youre just trying to avoid me and dont pay the money that i own back to me. 4 months later still nothing!