I am writing to you to raise an issue about: Online shopping
The issue that I have experienced was:
References:
Ordernumber: 886316499
PayPal Number of Dispute: PP-R-ZHH-509343869
Through this letter I am once again trying to get my money back (as previously promised) for my missing items.
Your customer service promised several times to make the refund. This concerns 2 missing items with a total value of €547.98. (Arizona Birckenstocks, Versace Red Sunglasses and membership fee)
You were contacted several times and promised a refund. However, the next day it was blocked. From searches on the internet, this appears to be your standard solution.
I had to arrange this through my bank, in this case PayPal. They opened a dispute and you accepted the complaint. However, you refunded my returned items (total of € 767,98) and not the amount of the missing items.
The dispute has been closed for PayPal because they assume that I have my money back. However, this is not the case because the refund is the amount of my returned items.
I attach sufficient evidence in the appendix. I finally hope for a fair solution and help from your side.
It occurred on: 2023-12-18
This meant that It made me feel frustrated because they promised the refund and I never had it
Refund the missing item.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
