Dear Customer,Thank you for making us aware of the complaint you received.We would like for the end customer to contact us directly, on one of our email addresses: Support FR: belgique@mob.support Support NL: belgie@mob.supportor per phone: 3228800398Since with providing a means for end customer to contact us we are following the carriers regulations, please advise the customer to contact us so that we can resolve this case swiftly.Best regards,Tijana Markovic2016-08-24 16::25 GMT02:00 :-- Tijana Markovic Head of Customer Support Direct: 385 92 1891 654 Skype: tiana.markovicEchovox SA 36, Avenue Cardinal Mermillod CH-1227 Geneva P: 41 22 827 3 810 F: 41 22 827 3 829