Good afternoon ,
Thank you for your continued patience.
I have double checked once more in our system that your client Wesley De Coninck has received their refund back in their account. We have also received their message confirming the arrival of the refund.
Thank you once again for your continued patience and understanding,
Wishing you a great day ahead,
Mark from Cowboy
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On Fri, Jan 09, 2026 at 11:53 AM, Roel from Cowboy hello@cowboy.com wrote:
Dear Legal Team,
Thank you for your message regarding this case.
We would like to confirm that the situation is being handled by our customer service team. At this stage, we are
processing the refund with the shortest delay possible. We remain in close contact with the client and will continue to update them directly as soon as there is progress.
We fully understand the importance of bringing this matter to a satisfactory conclusion and we are committed to providing a constructive solution.
Best regards,
Roel from Cowboy
On Thu, Jan 08, 2026 at 12:15 PM, klachten@test-aankoop.be wrote:
