Dear Mr(s), I hope you don't mind me writing in English as my Dutch is not yet up to standard. I am hoping you can help with an issue with Brussel Airlines. I requested a cancellation and refund of my flight booking within 24 hours of booking my flight. This was done over phone, and the customer representative promised I would receive a full refund. This was also supported by a statement on Brussel Airlines website.I have now waited almost three weeks for a response to my request. In relation to this request I have contacted Brussel airlines via email and then followed up via phone. They provided no updates on my request. Meanwhile, I have promptly responded to any request from their side. Last Friday, I was promised via phone that my refund request would be handled within two days. I was also informed that they expect to respond to all requests within 7 to 14 days. Yet, I have not seen any communication from their side, neither has my refund request been fulfilled. I did provided my bank details for them when they reached after the initial phone contact.Many Thanks for your help in this matter.
