Identiteitsdiefstal!

Beste,Ik verwachtte een pakket van Duitsland dat geleverd had moeten worden door DPD op 15 juni bij familie omdat ikzelf op vakantie was.Het pakket is nooit aangekomen, de track & trace info zegt dat het pakket nog steeds onderweg is.De verzender heeft klacht neergelegd bij DPD, omdat volgens hen enkel de verzender dit kan doen, aangezien zij DPD betalen.DPD stuurde de verzender vervalste papieren met een valse handtekening die niet van ons is!Maar hierdoor kan de verzender ook niets meer doen!Ik heb DPD op verschillende manieren proberen te contacteren om dit door hen recht te laten zetten, maar ze zijn onbereikbaar!Verschillende emails, ingevulde contactformulieren en telefoontjes later: geen reactie op geen enkele manier en de telefoon wordt niet opgenomen!Ik sta op het punt naar de media, politie en de rechtbank te gaan!

Dear Ako Hoo,Thank you for reaching out to DPD. We apologize for the delayed response.We deeply regret that the delivery of your package did not go as expected. Our sincerest apologies for any inconvenience caused.As of now, DPD Germany has not yet contacted us to initiate an investigation into your package. Therefore, we recommend that you get in touch with the sender/seller to resolve the dispute.The reason we ask you to contact the sender is because they are our contractual customer. Consequently, the sender has the authority to request an investigation.I trust this information provides you with sufficient details.Kind regards,BonnitaDPD Team Customer CareDPD BELUX NV--------------------

No, the seller refused to go further for this. I don’t care who’s the customer for DPD.I as receiver, I have my right to get my package . And it’s big issue that DPD never delivered the package but dare to provide the seller the proof of delivery with a signature.This is identity fraud. This is between you DPD with me as recipient. I already spent enough time in this ! Contacting you ppl is like freaking difficult. I am just fed up !!!!!

Dear Ako Hoo,Thank you for reaching out to DPD. We apologize for the delayed response.We deeply regret that the delivery of your package did not go as expected. Our sincerest apologies for any inconvenience caused.As of now, DPD Germany has not yet contacted us to initiate an investigation into your package. Therefore, we recommend that you get in touch with the sender/seller to resolve the dispute.The reason we ask you to contact the sender is because they are our contractual customer. Consequently, the sender has the authority to request an investigation.I trust this information provides you with sufficient details.Kind regards,BonnitaDPD Team Customer CareDPD BELUX NV--------------------

No, the seller refused to go further for this. I don’t care who’s the customer for DPD.I as receiver, I have my right to get my package . And it’s big issue that DPD never delivered the package but dare to provide the seller the proof of delivery with a signature.This is identity fraud. This is between you DPD with me as recipient. I already spent enough time in this ! Contacting you ppl is like freaking difficult. I am just fed up !!!!!

Dear Ako Hoo,I completely understand your frustration and I apologize for the inconvenience you've experienced. It's important that you receive your package, and I agree that this situation needs to be resolved.I recommend reaching out to the sender once more to explain the gravity of the situation, as they have the most direct influence on resolving the issue with DPD.If the sender still refuses to cooperate, you might want to explore other options, such as checking if there are any consumer protection agencies or regulatory bodies you can contact for assistance in resolving this matter.Best regards,BonnitaDPD Team Customer CareDPD BELUX NV--------------------

Dear Ako Hoo,I completely understand your frustration and I apologize for the inconvenience you've experienced. It's important that you receive your package, and I agree that this situation needs to be resolved.I recommend reaching out to the sender once more to explain the gravity of the situation, as they have the most direct influence on resolving the issue with DPD.If the sender still refuses to cooperate, you might want to explore other options, such as checking if there are any consumer protection agencies or regulatory bodies you can contact for assistance in resolving this matter.Best regards,BonnitaDPD Team Customer CareDPD BELUX NV--------------------

This is the seller asked us to sign as identity fraud. Please check the attached.

This is the seller asked us to sign as identity fraud. Please check the attached.

Dear Ako Hoo,According to our database, the driver is recorded as having delivered the package to your address on August 15th. If you have still not received the package, I recommend contacting the sender/seller for further assistance.The reason we ask you to contact the sender is that the sender is our contractual customer. Therefore, the sender has the authority to initiate an investigation. I am also attaching a non-receipt declaration form for your reference. You can fill out this form and send it to the sender to expedite the process.I hope this information is sufficient.Kind regards,BonnitaDPD Team Customer CareDPD BELUX NV--------------------

Dear Ako Hoo,According to our database, the driver is recorded as having delivered the package to your address on August 15th. If you have still not received the package, I recommend contacting the sender/seller for further assistance.The reason we ask you to contact the sender is that the sender is our contractual customer. Therefore, the sender has the authority to initiate an investigation. I am also attaching a non-receipt declaration form for your reference. You can fill out this form and send it to the sender to expedite the process.I hope this information is sufficient.Kind regards,BonnitaDPD Team Customer CareDPD BELUX NV--------------------

hello Bonnita,I hope you can try to see the timeline, the package was shipped out from Germany on 12th, June. It says delivered on 15th, June( the delivery proof with a signature of DPD ).And now you are stating the package delivered on August 15th. Isn't it very absurd? The sender claims they file non-delivery case then disappears.As a recipient, I simply don’t know where goes wrong and who’s lying. The whole thing is just absurd.Your answer saying the package shows delivered on August 15th, my first thought is “ how can ?! A package from Germany to Belgium takes more than 2 months to arrive!!!” And yet I honestly don’t know how and why you can say so without giving any proof.It’s a huge disappointment for all what happens. Most sadly it’s with all the official proof from signed documents stating delivered, which very much contradictory with the DPD wedsite tracking info., you still insist there’s nothing you can do.Best,Ako