Reference: CPTBE02012109-38Dear Mr/Ms Verhelst,Hereby I'm contacting you in regard to shipment 1Z95152V6862644584.First of all, I am sorry to hear that you didn't receive the experience you expected.This is a Standard UPS shipment, non-express, and the delivery times are not guaranteed. Any notification received is an expected delivery time and date, but these times may change according to the availability of the driver and other external factors out of UPS control.According to our system, the driver passed by your address on May 3rd, at 16:52, but was not able to reach you and deliver the package directly. Therefore, the package was delivered to a UPS Access Point. I see in the system that you have picked up the package I hope you have well received it.Regarding the refund request, UPS is not liable to provide a refund in this situation, since this is a UPS Standard shipment and, if there were a liability, UPS would only be able to refund the payer of the UPS label in Italy.Should you have questions or additional information, please let me know.Thank you for your understanding.Kind regards,Diana FilipeCorporate Customer Relations GroupUPS The Netherlands and BelgiumKamer van Koophandel Amsterdam, Nr 34089270 , BTW nr: NL 0077.26.892.B01Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, NetherlandsCONFIDENTIALITY NOTICE:The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.-------------------- [test-aankoop.be] [test-aankoop.be]ref:!00DF005wsA.!500KV02imtzA:refThis e-mail and any attachments thereto may contain information which is confidential and intended for the sole use of the recipient(s) named above. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication or distribution in any form) by persons other than the designated recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender either by telephone or by e-mail and delete the material from any computer. Thank you for your cooperation.
