Full refund request upon flight cancelled by your airline

Attached: · Your 4 flight cancellations from 27/6/2024 · 4 eTickets Dear Madam, Dear Sir, An April 12, 2024 I booked at Cyrpus Airways flight CY623 from Brussels to Larnaca on August 09, 2024. On June 27 your company informed that this flight has been cancelled without any offer to re-accommodate. In line with EU law I insist on full refund. Until now no refund was received and no information provided form your side about how and when this refund will be done. As your call center is not answering phone calls and your website “My booking” is still under maintenance, thanks to IMMEDIATELY issue full refund for all 4 passengers on booking reference R9PVT8 for total amount of €1602,88 to the original credit card by which it was paid (Mastercard 5468XXXXXXXX7567, some numbers X-ed for security purpose) Our first refund request is now left unanswered since June 27, 2024. Thanks to react immediately with full refund for your cancelled flight. Passengers: Mr Pascal Pauwels Mrs Nathalie Dekleermaeker Mr Ruben Pauwels Mrs Yael Stieglitz In case your refund is still missing on August 19, 2024 I reserve the right to take legal action. Regards, Pascal Pauwels Molenberg 9 1702 Groot-Bijgaarden (BELGIUM)

Dear Mr Klachten, We sincerely apologize for the delay in responding to your refund request, and we truly appreciate your patience. Please be assured that your request has now been registered and is being actively addressed by our team. We understand the importance of resolving this matter for you and are working diligently to ensure that it is handled as swiftly as possible. We appreciate your understanding, and we will keep you informed as we work toward a resolution. Thank you once again for your cooperation. Contact Center Team BringingYouHome Telephone:+35724000053 Email: callcenter@cyprusairways.com Think before youprint CONFIDENTIALITY NOTICE AND DISCLAIMER The information contained in this e-mail from the Charlie Airlines Limited which operates under the brand name of Cyprus Airways (and any attachments) is for the exclusive use of the intended recipient(s) and may be privileged, confidential and protected from disclosure. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that any dissemination, storage, distribution or copying of this message is strictly prohibited. If you have received this e-mail in error, please kindly notify the sender immediately and promptly destroy all printed copies and delete the message entirely from your computer system. We accept no responsibility for viruses that we may have unintentionally transmitted to you within this email, and you should check for viruses before opening any attachment. Those communicating with us by email will be deemed to have consented to us intercepting and monitoring those communications.