Dear servicecenter,
The term of 10 days is over; this was the time that your assistant Sandra (tel on 04/09 at 12h27) has asked me to wait concerning the subject down below, with my email I make an official and legal complaint for missed services of my booking.A copy of this email is sent to my juridical advisor who will take additional steps if there comes no solution within 14 day from today.
Re:Booking:LXZJ7N with 2 days stopover in Abu d'habi
I booked and paid this offer ( flight with free stop over 2 nights)
details:
Break up a long flight with a free stopover in Abu Dhabi. Turn one holiday into two and stay for free for up to two nights at your choice of hotel in the bustling capital of the UAE.
When I want to reserve an hotel I get this message:(see attachment) ' Stopover details not found,'
Your kind assistant Preety at the call center Belgium couldn't help me at 28/08, with my second call on 04/09 your assistant Sandra promised me that within 7 days I would get a hotelreserveation from Etihad, as all conversations are recorded, svp cheque both calls. Quod non until now.
Booking is paid and free stayover confirmed by your services. (see attachment) Can you do the hotelbookings for me, as I 'am not able to do because of (software) problems of your booking system, so said by your helpdesk assistant Preety
Landing Abu d'habi : wednesday 20/11 6u20 AMFree night one: Wednesday 20/11Free night two: Thursday 21/11Leaving Abu D'habi: Friday 22/11 2u30 AM(no need to stay friday night because impssible with scheduled plane hours.
In order of choice:( 2 consecutive nights)
Shangri La Qaryat Al Beri
Bab Al Qasr.
Traders Hotel.
Southern Sun Abu D'HabiAloft Abu Dhabi:
Ibis Abu Dhabi Gate.
Premier Inn Abu Dhabi Int Airport 186
Of course I would not have planned this long flight from Krabi to Brussels (87hours) if your offer of 2 nights stay over would not be applicable, but offer has been confirmed. (see attachments)
I have a very unpleasant feeling about this and it damages my trust in your company that I had over many years, your services always being perfect.! May we ask you kindly to book without hesitation the best hotel for us. And for inconveniece, breakfast included.
I'm ready two listen to your comments and solutions, if no solution I will claim a fair compensation of 500€ for missed services and I will book an hotel by myself ( e.g.two nights stay price in Shangri La Al Beri is 668€ max, Booking.com)
Sincerely,
In Attachment:
- Copy confirmatio, stop-over
-Copy no possibility to book stayover on line.
