Beste, ik voegde een extra bagage (20 kg) toe aan mijn reeds bestaande boeking. Betaling gebeurd met mijn VISA kaart.Bij het checken van mijn reservering zie ik dat er tweemaal 20 kg bagage is toegevoegd ter waarde van tweemaal 44,95 €. waarna ik mijn VISA reservatie check en daar twee apparte betalingen zie van 44,95€ maar heb echter maar één betaling gedaan via mijn VISA. Het lukte niet met de laptop waardoor we het met de Smartphone deden.Vinden bij Ryanair geen enkele mogelijkheid voor een klacht in te dienen, hebben telefonisch en via chat contact genomen waar ze ons naarvolgende link sturen (https://help.ryanair.com/hc/en-cy/requests/new)maar daar wordt je steeds in lussen rondgeleid en kan je niet indienen. dit is de chat die we hadden :We just called for a booking where we added extra luggage (1 x 20kg) Booking JLYW6G. The amount was deducted 2x from our account while we only paid 1x. We were told to submit a refund request. However, this is impossible through your website. What do we have to do next to get this amount back? It was a mistake of the system ! (the system took it two times !!)HossamHello, welcome to Ryanair, my name is Hossam and today I will be taking care of your case. I need a moment to familiarize myself with your request. In the meantime, could you please confirm your full name? Jxxxx xxxxxxxxxxxHossamFor security reasons, could you provide us with your phone number, & please confirm you are the passenger on the booking ? xxxxxxxxxx yes Joxxx xxxxxxxxxxHossamthank youUnfortunately once the service have been purchased the amount can be refunded because due to Ryanair is a low cost airline every service purchased is none cancelable or refunded unless you flight is cancelled from our end oke but this is a system error we only paid once with visa but he took he two times this is not normal !!we did't choose two extra luggagesjust oneHossamall i can advise is to submitt a complaint via Submit a request – Ryanair Help Centre (https://help.ryanair.com/hc/en-cy/requests/new) it doesn't work to dicripe this situationdescribeHossamthere isn't nothing i can do once the payment has been madeis there anything else i can help you with please ? yes how we can refund this.Hossamlike i mentioned above this can not be refunded the payment has been made without any security checkHossamplease submit your complaintthen wait as we the higher department gets back to you we will give it a try, thanks.HossamThank you for contacting Ryanair. Have a good day! Hossam left the chatChat ended
