Dear Sir/Madam, due to ongoing energy prices, starting with the month of February 2025, I began looking for another electric energy delivery company, at the time being registered with Eneco.
As soon as they realised that I'm searching for a different company, they started playing a different "game" such as: delayed payments, payments received from my bank account and then reimbursed, payments in recall and then voided and so on..
All I can say is that they where a total mess...
By the final of our contract, I received a final calculation bill
(" Jouw facture de clôture van 23/06/ 2025") with the total amount of €151, 44 to be paid.
Here it comes the important question:
-if they have calculated the last standing amount of the closing contract, how come they didn't mention nothing about the amount of €2374, 14 of which "Intrum" claims that I owe?
I am in possession of all the detailed payment information every since I began the contract with Eneco.
All this is a result of my complaint of being accused of a non existing fact. Therefore, I gently request that you contact me ASAP with an answer.
Thank you kindly
I appreciate your attention and cooperation
Sincerely
Costica Plescan
