Clear discrimination at Emma Matras Belgium - awful delivery and customer service !!!!!

The delivery was announced for Thursday 1st Dec. and I was staying the whole day at home to receive the mattress. No delivery. Afterwards suddenly a second delivery was announced on Friday 2nd Dec. - as well I stayed the whole day at home and of course as well no one showed up !!!!I sent on Friday 2nd Dec. early in the morning two emails to the address to service emma-matras.be, NO RESPONSE !!! I received on Friday in the evening a call from your company. I speak 6 languages, but no French. The person on the phone was rude and just said: THIS IS BELGIUM AND I MUST SPEAK FRENCH IN BELGIUM. This is not acceptable, clear discrimination !!!!!!! We moved to Belgium in November 2022 to work for a European institution and I am not used to people communicate with me in such a way. Do you think I have nothing else to do in Brussels to wait at home (instead going to work) that emma-matras.be might deliver somehow my mattress?With a huge delay the mattress was finally delivered. I left negative feedback at Trustpilot and complained at Emma Facebook about my awful experience. Afterwards I had contact with Sally from the Emma Service Facebook Team. She wrote sorry, only! I suggested to issue a voucher to me for all the trouble Emma caused using at emma-matras.be, Sally simply ignored my concern.This is unacceptable and I am still looking forward to receive a kind of compensation for such a disgusting behaving with clients.

Dear Mario,   Thank you for contacting EMMA regarding the delivery of your Order N° 900826341. Please accept my apologies for taking this long to reply, we've been having a lot of contacts lately, due to the high number of requests, but I'm here to help now! I've had a look in the system, and I found that your order has already been delivered on the 05/12/2022, so I assume you no longer need my assistance. If the delivery has still not been done, please don't hesitate in replying to this e-mail, so I can give you all the help you need. If you did receive your product(s), you can ignore this e-mail, and I hope you're enjoying your brand-new EMMA products. Have a great day! If you need any further assistance, let me know, and I'll do my best to help. Best Regards, Erik. ? s:www.emma-matratze.de ☎ +49-06996758899 ? support@emma-matratze.de Diese E-Mail entha¤lt vertrauliche und/oder rechtlich gescha¼tzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrta¼mlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. Op Vr, 13 Jan om 10:24 AM , Klachtenbox schreef: