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Brico did not accept return 5 days later

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Brico Belgium

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M. C.

Naar: Brico Belgium

09/01/2024

So, the 2nd january i bought 2 doors from Brico plan it Liege. A couple of days later i bought 2 others from another Brico with my wife ( she did not like those i choose). The !th January, 6 days after my purchase, I therefore went back to Brico olan it Liege to give back the 2 doors. I had not opened the packing and returned the 2 doors just in the same way i had bought them. The doors remained in a secure place at home. The responsible person at the store told me that one of the doors had a moisture at one corner of the door and that he could not accept it that way. I said i am not aware of the moisture, it can be something that already existed but no vain. He did not accept it. With all my disappointment i left the door at the store and went out. I did not have the energy to make a fight there and choose rather to deal it with the customare care of Brico. I hope they will reach me and show everyone they care and value their customers.

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Brico Belgium

Naar: M. C.

10/01/2024

Dear Can,We are sorry to hear that your attempt to return two doors at Brico Plan-It Liege did not go to plan.We understand that you returned the doors unopened and in the same condition in which you bought them, but that your return was refused due to a moisture problem at the corner of one of the doors. Is this correct?To investigate this further and provide you with the best possible solution, we would like to receive photos of the doors in question.These photos will help us get a more accurate picture of the situation.We will also contact the Planit shop in Liège to discuss the matter and obtain all relevant details.We appreciate your patience while we investigate this and apologise for any inconvenience you may have experienced.Kind regards, Vriendelijke groeten, Cordialement,Justin DouzeKlanten Service ClientèleAlfons Gossetlaan 461702 Groot-BijgaardenBelgie - Belgiquewww.brico.be--- disclaimer ---www.maxedadiygroup.com/en/disclaimer/

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