Terug

Billing for no internet connection and suing for non-existent connection

Opgelost Openbaar

Aard van probleem:

Andere

Klacht

B. A.

Naar: Proximus

23/06/2023

Dear,I have an internet provider Telenet. But in Feb 2022, I also contacted Proximus Belgium with whom I requested for installation. Then I informed them not to come. They came anyway conveying me to listen their offers. They came and told their offers. I then refused for connection. Then they told me to inform them that I refused to have connections. I informed them on that there is no installation on my house and they said okay. Then I started receiving emails of bill to be paid but I could not login to my Proximus account. Then I kept informing them that there's no connection at my house, but I still kept receiving bills for 4 months even though I clearly informed there's no internet connection from Proximus. After that I was badgered with letter from Omerus law firm informing me I need to pay bills for 4 months. I informed them on email that about the situation after talking on them. Now, they come back on email and claim that since I have created web order online, and it went on 4 months, I have to pay bills for 4 months (they ask me to pay 356.4 euros now). How should I best counter this legally? I have proof that I have internet bills that I paid, from Telenet during the same period I am being sued to pay bills to Proximus. I also have email that I sent to Omerus explaining the situation about Proximus not cancelling my account. I have lost so much time and effort in dealing with this, I think I would like to have compensation in return for the torture. Kindly help me, thanks in advance.

Berichten (2)

B. A.

Naar: Proximus

23/06/2023

Hello, here are further proofs that I tried to contact Proximus and informed them there is no internet connection (both April 19 and 22 2022). After that since I couldn't login with my Proximus account, I called directly to Proximus and hence I can provide telephone records showing proof that I called Proximus to inform them that I don't have internet connection from them. Also please find proof of payments I made to my actual internet provider Telenet, during the same period Proximus is billing me.

Proximus

Naar: B. A.

26/06/2023

DATA NOT AVAILABLE


Hulp nodig?

Bedrijven antwoorden doorgaans binnen 3 werkdagen. Als het langer duurt, neem contact op met ons.

Bel ons

Onze advocaten zijn beschikbaar van maandag tot vrijdag van 9u tot 12u30 en van 13u tot 17u (vrijdag tot 16u).

Informatie voor bedrijven

Meer over onze dienst

Informatie voor consumenten

Meer over ons platform