03/11-2020 - Eerste mail, na reeds problemen gehad te hebben wegens niet aanbieden van het pakket.Beste,zonet het pakket ontvangen...zoals u op de foto's (hieronder) kan zien is dit beschadigd! ook de inhoud is beschadigd en niet meer bruikbaar!Ik heb even contact opgenomen met het UPS Access Point waar het pakket in eerste instantie werd afgeleverd.Hier kan men bevestigen dat de doos niet beschadigd was. (Verder ook gehoord dat met deze bezorger altijd problemen zijn. Doet hier niets ter zake, maar u kan maar op de hoogte zijn...)UPS Access Point™-locatieBOETIEK SNOEPY47 SCHOOLSTRAATIZEGEM, 8870, BEDe bezorger had er duidelijk geen zin meer in dat hij het pakket toch nog moest afleveren?Hoe lossen jullie dit op? Met alle problemen omtrent deze levering verwacht ik dat ik zonder werk of kosten een nieuw item krijg.Dan beginnen we nog niet over schadevergoeding... Een laptop die zoveel langer niet bruikbaar is...(De leverancier van het artikel komt staat in CC...)5/11/2020 - Ondertussen reactie gekregen van HP (leverancier) die zegt contact op te nemen met UPS. Ondertussen nog geen reactie van UPS12/11/2020 - Nog steeds geen reactie van UPS, nieuwe mail gestuurd:To UPS Customer Service,On 3/11/2020 around 18u30 I sent an email regarding a damaged pakket I received.Today (12/11/2020), we are already 8-9 working days later and I still haven't received any communication from UPS.The pakket was deliberately damaged by the deliverer. I know this because he had to go back to the UPS Access Point to pick it up again and the owner of the shop assured me that the pakket was still intact when it was transferred back to the deliverer. This was after he failed to try to deliver it. At the UPS Access Point he looked very frustrated I was told. And when he delivered it, he was very kind and friendly (my wife told me). I can imagine it was a very relaxing action to damage the package...So the way I see it, it is the complete responsibility of UPS to get me a new item.Since this is a keyboard for a laptop, I cannot use the laptop all this time... So for all the extra time I have to wait for the new part, I request a compensation of 10eur/day from UPS!19/11/2020 - nog steeds geen reactie van UPS, opnieuw een mail gestuurd:To UPS Customer Service,again.... 1 week later without any reaction.On 3/11/2020 around 18u30 I sent an email regarding a damaged pakket I received.On (12/11/2020), already 8-9 working days later and I still haven't received any communication from UPS.Today (19/11/2020), another week later. And still reaction, not to speak of a solution..The pakket was deliberately damaged by the deliverer. I know this because he had to go back to the UPS Access Point to pick it up again and the owner of the shop assured me that the pakket was still intact when it was transferred back to the deliverer. This was after he failed to try to deliver it. At the UPS Access Point he looked very frustrated I was told. And when he delivered it, he was very kind and friendly (my wife told me). I can imagine it was a very relaxing action to damage the package...So the way I see it, it is the complete responsibility of UPS to get me a new item.Since this is a keyboard for a laptop, I cannot use the laptop all this time... So for all the extra time I have to wait for the new part, I request a compensation of 10eur/day from UPS!
