Bagage vertraging 5 dagen

For your information, here an english translation of the complaint: I flew with Saudia Airlines on 15 Sept 2023, where my luggage did not arrive at the destination (Manila). I had it back only five days later, without much help from the airline or knowing the cause. I filed a complaint, and received back notification from the airline that they will compensate me (262 USD) - see e-mail communication in attachement. Since then, all communication has fallen silent and they do not respond to any of my reminders.