Geachte mevrouw/heer,
Op [datum], [beschrijf kort welk product of dienst je op die datum hebt gekocht met eventuele referentie. ]
Ik stel echter vast dat [Uitleg van het ondervonden probleem, de reden van uw klacht].
Dit heeft geleid tot [uitleg over de ongemakken/schade]
Daarom verzoek ik u onverwijld en uiterlijk tegen [beschrijf de actie/reactie die u van het bedrijf verwacht en tegen wanneer].
Met vriendelijke groeten,
Bijlage:
- Kopie factuur
- Ander nuttig element voor het bedrijf in het kader van uw klacht
Ixina Aartselaar sold a damaged kitchen cabinets to us and since several months ago, have refused to do the right thing by changing the entire cabinets that are all damaged and refused to finish the kitchen installation which had been paid for adequately.
Yves the manager of Aartselaar Ixina delivered a very bad service which he recommended the cabinets himself.
It's all factory faults but they have refused to turn up for the right solution,which is changing all the cabinets to new and quality cabinets, and they were paid but they sold to us in return very bad quality cabinets for high price,and two weeks after installation the cabinets were damaged, even before installation there was part of the cabinets that were damaged.
We have made our complaints several times but they refused to do the needful.
