Annulatie van Stayforlong maar nog steeds geen terugbetaling

Geachte mevrouw/heer, Op 12 juli heb ik bij u een reis/verblijf geboekt en geen boekingsnummer ontvangen. Op 14 juli liet u mij weten dat u: - mijn boeking annuleert. Op 14 juli vroeg ik om de terugbetaling van 448 euro. Dit weigert u nog steeds op de dag van vandaag. Ik vraag u daarom nogmaals om het bedrag van 448 euro op mijn bankrekening te willen betalen. Dit schrijven geldt als ingebrekestelling. Bij gebrek hieraan, zal ik alle mogelijke stappen ondernemen om mijn rechten te vrijwaren. Met vriendelijke groet, Bijlagen: • Kopie betalingsbewijs • Kopie mail dat u bedrag terug gaat storten

Dear ,Thank you for reaching out😊 .We have received your email and appreciate you taking the time to contact us.Our team is actively working to address your concerns and provide you with the support you need.Due to our peak season and workload, we might take a little bit longer than usual to answer your email. Please be aware that we will get back to you as soon as possible.You can also visit our Help Center to find Frequently Asked Questions: s:stayforlong.elevio.help/enIf you have any additional questions or additional information, please reply to this email. We will be happy to assist you further.Thank you for your patience and understanding.Kind regards,StayForLong TeamPrevious-message-reference: 1a41486960a14ee0a7bfd50d6c83a8e7@email.dixa.ioSeptember 1, 7::15 GMT

Deze mail heb in juli veel ontvangen (zie bijlage) en in augustus reageren jullie op geen enkele mail meer en telefonisch niet bereikbaar.

Dear ,Thank you for reaching out😊 .We have received your email and appreciate you taking the time to contact us.Our team is actively working to address your concerns and provide you with the support you need.Due to our peak season and workload, we might take a little bit longer than usual to answer your email. Please be aware that we will get back to you as soon as possible.You can also visit our Help Center to find Frequently Asked Questions: s:stayforlong.elevio.help/enIf you have any additional questions or additional information, please reply to this email. We will be happy to assist you further.Thank you for your patience and understanding.Kind regards,StayForLong TeamPrevious-message-reference: c27a7ddd32e042d2a4b29b9d185c3188@email.dixa.ioSeptember 1, 9::30 GMT

Op onderstaande mail heb ik alles beantwoord op 10 september. Ik heb 450 euro overgescheven op 14 juli en zij hebben het hotel geannuleerd. Nog steeds mijn bedrag NIET terug Onderwerp: Re: Charge without booking. Dear, Please send the bank details as per the order below. -Bank account holder name -Address -Bank's name -IBAN -SWIFT/BIC code. We will then get this processed with our finance team. Once the transfer has been finalized we will notify you by email to confirm it. We are available if you have any questions or concerns. Kind regards, -- Faith Stayforlong Customer Service complaints@cs.stayforlong.com | www.stayforlong.com

Dear ,Thank you for reaching out😊 .We have received your email and appreciate you taking the time to contact us.Our team is actively working to address your concerns and provide you with the support you need.Due to our peak season and workload, we might take a little bit longer than usual to answer your email. Please be aware that we will get back to you as soon as possible.You can also visit our Help Center to find Frequently Asked Questions: s:stayforlong.elevio.help/enIf you have any additional questions or additional information, please reply to this email. We will be happy to assist you further.Thank you for your patience and understanding.Kind regards,StayForLong TeamPrevious-message-reference: ed83de7e58304f6eaf59cc47db59855f@email.dixa.ioSeptember 18, 18::30 GMT

Nu sturen jullie gisteren weer dezelfde mail als 10 september waar ik al de gegevens heb doorgegeven! Dear, As per our previous email, the payment wa made via Nuvei by Bankcontact. In order to proceed with the refund please send us complete bank details. Bear in mind that the refund has to be made via the same payment method and the details requested do not appear in your payment. -Name or account holder (bank certificate required) -Address -Bank's name -IBAN -SWIFT/BIC code