Dear Tunisair,I hope you understand that:“On the other hand, we have the proof that the delay of the flight which operated from Tunis this day was caused by a passenger illness. However, we cannot give you a copy because it is an internal document.” is not a satisfying answer. EU-law states you have to prove the reason for any delay when you claim it is caused by “extraordinary circumstances” in this case the so-called “illness” of which I never, also not after repeatedly asking, received any proof. An “internal document” sounds very much as an excuse to me when you never showed me any documents of it. Saskia
