weigering terugbetaling geannuleerde vlucht

Korte beschrijving van uw probleem op 04/03/2024 krijgen we het volgende bericht van Gotogate : Hi Lucien, We regret to inform you that your flight with order number MU94YY has been cancelled by the airline. We can request a refund from the airline on your behalf. If approved, we will return the whole refunded amount to your original payment method. Wij hebben een refund aangevraagd omdat de andere aangeboden opties van de luchtvaartmij voor ons niet in aanmerking kwamen. We hebben het hiervoor beschikbare formulier ingevuld . hierop kregen we dezelfde dag nog een antwoord : Hi Lucien, Thank you for providing us with your preferred option. This is a no-reply email confirming your request has been received and added to our queue. When processed, you will receive a cancelation confirmation. Once received from the airline, your refund will be forwarded to your original form of payment. op 20/03/2024 : We are contacting you regarding your request. We are in communication with the airline on the issue and will respond to your query as soon as we have any update on your case. Thank you for your patience. Best regards, Gotogate op 02/04/2024 : We would like to inform you that we have cancelled your order MU94YY as per your confirmation. We will now request a refund from the airline for your booking due to a schedule change. Once the airline approves the refund request, we will return the whole refunded amount to your original payment method. Kindly note that we cannot complete your refund request until we receive the reimbursement from the airline. etc....... op 11/06/2024 Dear Customer, We are writing to inform you that, through our cybersecurity monitoring, we recently identified a suspicious activity on one of our IT systems which stores some of your personal data held by Etraveli Group AB, of which Gotogate is part. en bla bla bla... op 02/07/2024 na opnieuw aandringen bij customer service van gotogate de volgende mail : Hello, thank you for your email. To assist you, we need your consent to process any special categories of personal data (e.g., health information) in compliance with European data protection legislation. By replying to this email, you agree to the following: If we don't receive your consent, we won't be able to process your inquiry. Please note that this is an automated response, and your email will be deleted automatically if consent is not provided. For more details on data handling and how to withdraw consent, please read our privacy policy. If we don't receive your consent, we won't be able to process your inquiry. Please note that this is an automated response, and your email will be deleted automatically if consent is not provided. For immediate assistance, please contact us via phone or chat if: Your flight is departing within 72 hours. If you are unable to reach us, please contact the airline directly. You need to change your flight date or time. Kindly note that we don't process these requests via email due to changing availability and costs. You want to cancel your booking using the cancellation products you purchased. Keep in mind that our chat service is available only in selected countries. For available contact channels, log in to "My Bookings". op 30/07/2024 mail van customer service Gotogate: I hope this email finds you well. I wanted to reach out to inform you that our team has received your request regarding your inquiry about the refund. Please rest assured that we are actively working on addressing your concerns. At this stage, we are awaiting an update from the airline regarding your specific situation. Once we receive any pertinent information, we will promptly assist you further and provide you with the necessary updates. Your patience and understanding during this process are greatly appreciated. Should you have any further questions or concerns in the meantime, please do not hesitate to reach out to us. Thank you for choosing our services, and we look forward to resolving this matter for you as quickly as possible. Kind regards, Yash na nog maar eens een navraag en het bewijs van LOT Airways dat ze het betaalde bedrag al overgemaakt hebben aan Gotogate : Hi Lucien, Thank you for your email. We appreciate you choosing us for your flight reservation. We have received your request for a refund on this booking. We would like to inform you that we have forwarded your request to our concern department. We request you to please wait, once we get the refund update we will inform you. You will receive an email when your refund has been processed. Please contact us again if you have any further queries about your booking. Kind regards, Pritam J mail van LOT airways van 25/11/2024 : Dear Mr. Delanghe let us kindly inform you that the status of both tickets from the booking KC72LM is "refunded". Best regards LOT Polish Airlines conclusies : De vluchtannulatie gebeurde door de luchtvaartmaatschapppij , NIET door ons Het is extreem moeilijk om iemand telefonisch te contacteren bij Gotogate . Geen enkel telefoonnr te vinden op hun website. We zijn nu 11 maanden verder en we hebben nog steeds ons geld niet terug : € 1569.65 Ik merk op uw klachtensite dat wij niet de enige zijn die hiermee geconfronteerd wordt bij dit bedrijf