Trial period not respected

Klacht

D. O.

Naar: timeBro GmbH

06/08/2023

Dear,I subscribd to a TRIAL period of timeBro (www.timebro.com) ,to evaluate the product.During that proces, I had to give my credit card number. THis is not unusual for trial services.I NEVER received an invoice, what is normal for a trial service.When checking my credit card, I saw a debit has been made of 49.98 Eur.Informing about the situation, initially during the trial period, I was told I paid, and hence the trial period was no longer valid. I never saw anything in that sense during the registration.I have proven, through an emial sent to me, that one has to register...Bottom line: within the trial period I wanted to unregister, but they say that since I paid, it was not possible to unregister any more.I do not agree with that statement, as I was not informed about that ahead of te subscription, and want a refund.

timeBro GmbH

Naar: D. O.

06/08/2023

*** SEE ENGLISH VERSION BELOW *** Vielen Dank fa¼r dein Feedback. Wir haben deine Anfrage erhalten und werden sie schnellstma¶glich bearbeiten. Viele Gra¼aŸe timeBro Support Team ******************************************************************************************************************************************************* Thank you for your feedback. We have received your request and will process it as quick as possible Sincerely timeBro Support Team

timeBro GmbH

Naar: D. O.

06/08/2023

*** SEE ENGLISH VERSION BELOW *** Vielen Dank fa¼r dein Feedback. Wir haben deine Anfrage erhalten und werden sie schnellstma¶glich bearbeiten. Viele Gra¼aŸe timeBro Support Team ******************************************************************************************************************************************************* Thank you for your feedback. We have received your request and will process it as quick as possible Sincerely timeBro Support Team

timeBro GmbH

Naar: D. O.

07/08/2023

DATA NOT AVAILABLE

timeBro GmbH

Naar: D. O.

07/08/2023

Hi Daniel, happy to help you again. The claim that you need to give your credit card information to evaluate the product is false. All of our users can trial our application by creating a free trial account on our webpage: timebro.com. The trial is completely free and does not require or request any payment or credit card information. During the trial we never ask for a payment to use or continue the trial. The user can just freely use our services and app without paying for them for two weeks. Then the trial automatically ends, and the user is informed about it. We never take any payment unless the user actively buys our product. To buy a subscribtion you need to actively purchase our product by clicking on "buy now" multiple times and going through our purchasing process which states multiple times that you are buying a subscribtion. It was your choice to actively make a purchase. This is never needed for our trial. The claim that you never recieved an invoice is also false. You also received an invoice for your purchase in vial email on 18 Jul 2023 when you made the purchase. We have sent multiple emails to you explaining in detail with additional videos how our trial works, showcasing that it does not need a payment to be used. I am sorry but we cannot offer you a refund for this. Kind regards Sinisha Sinisha Kjirkovikj Customer Success timeBro - Reduce 75% of your time tracking effort. Schedule a zoom call with me www.timebro.com timeBro GmbH, Germany, 81375 Munich, Ma¤uselweg 14. Registering court: Amtsgericht Ma¼nchen. Registration number: HRB 220442. Represented by: Arne Reimann, Niclas Preisner, Mislav Boras. On Sun, Aug 6, 2023 at 10:31 AM, klachtenbox@test-aankoop.be

timeBro GmbH

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Klacht

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