english version belowOp 21/5/2023 haalden we een huurauto op in Lisabon (bedrijf CENTAURO - vooraf gereserveerd) waarmee we eerder goeie ervaringen hadden. Bij het terugbrengen van de wagen in Lisabon op 25/5 bleek alles in orde tot we diezelfde dag, ' s avonds, de digitale factuur via email ontvingen. Er waren meerdere inconsequenties, waarvan - na intussen 4 contacten - een deel opgelost zijn. De belangrijkste : het ten onrechte aanrekenen van 'return to a different office' (met name Porto) 150 euro, blijft hangen en blijft verschijnen op elke aangepaste (eind-)factuur en is tot op heden niet terugbetaald. Je credit card wordt immers automatisch belast. In de 4 berichten naar Centauro werd een lijst van argumenten aangehaald die duidelijk aantonen dat de wagen onmogelijk in Porto kon worden afgeleverd. Bewijsstukken hiervan werden aan Centauro bezorgd. Het betreft : minder kilometers gereden dan de afstand Lisabon - Porto, bewijs van verblijf in Evora (in het Oosten van Lisabon), bewijs van vlucht back home vanuit Lisabon, op het moment dat - volgens de eindfactuur - de wagen zogezegd werd afgeleverd in Porto - we reeds op de trein zaten (Brussels airport - Kortrijk). Er kan bovenop nog een ticket worden bezorgd dat aantoont dat we kort voor inleveren de wagen hebben bijgetankt in de regio van Lisabon.Vandaag 18/6 een vierde email gestuurd met herhaalde vraag naar terugbetaling ten onrechte aangerekende kost van 150 euro. Leesbevestiging van deze email intussen ontvangen.english version, based on email to Centauro on 18/6 : Good morning,On the complaint, regarding incorrectly charged for return to another office, we already had several phone and email exchanges :- on May 25, I called your office to point to the wrong invoice mentioning return of the car at different office and not recalculating deposit etc. I received a ticketnumber and sen dan email on the same evening to explain the mistakes and to ask for refund.- on June 4, still nothing has happened, there was no answer to my request I have sent a new email, also indicating that my mastercard has been charged again- on June 8, I found a refund of 86.90 that has to do with the recalculation and refund of deposit. This recalculation can be considered as correct, but only refers to deposit (100), the fuel policy, tol cost, (73)…- at the same day (June 8) I have sent an email still asking for refunding 150 euro for a wrongly item on the invocie : ‘return to a different office’ – I have sent many arguments that are proofs for the fact that it is IMPOSSIBLE to have returned the car in Porto. This email has been delivered to your office and – as I asked for confirmation of reading – has been confirmed as ‘read’.Included is the final invoice (CENTAURO – final invoice adapted.pdf in attachment) that again, recently has been adapted, altouhg still the date of 25/05/2023 appears the invoice mentioned the extra charege, but also the refund. This invoice is partly adjusted regarding deposit, fuel policy/toll, etc. but STILL inlcudes the ‘return to a different office ‘, reason for charging met 150 € . This is INCORRECT.I give you again the proofs for not having been able to return the car to Porto, but to have it returned at the same place where I have picked up the car, Lisboa.The care has been returned to Lisbon airport, according to the reservation voucher. We arrived on Thursday 25/5 at about 10am. But : the invoice charges 150 euro for bringing back the car in PORTO… We didn’t go to Porto, we returned to Lisbon, coming from Evora. Evidences for this not being possible that we returned the car in Porto : - our flight was leaving at Lisbon airport at Thursday 25/5 at noon to Brussels – I can ask for a confirmation of being on this flight and for a copy of our boarding pass in attachment you will find a copy of the flight ticket (CENTAURO 06 – e ticket flight).- the car ‘according to the invoice’ was returned in the evening of Thursday 25/5 at 18.54 – at that time, I was already traveling by train from Brussels airport to my home – I can ask for a copy of my train ticket- with the hired care, according to and confirmed by the final iinvoice, we drove 263 km (see final invoice in attachment and registration of km’s ) … the distance from Lisbon to Porto is (acc. To Google maps) 313 km…. This is about 50 km difference…- We didn’t drive to Porto, we took the hired car to drive to and to come back from Evora, Noble hotel for a reunion in the context of Erasmus at the univeristy The 263 km are related to going to and coming back from Evora. Attached you will find the booking/invoice of the hotel, proving that we stayed in Evora, and also proving that we can not go to Evora, stay there 4 nights, go back to ‘Porto’ and have only 263 km… see CENTAURO 05-proof for staying in Evora.pdf attached. Again, according to these evidences, it is impossible to have returned the car to Porto, and so the charging of 150 euro is not correct.Looking forward to find the refund of 150 € soon.
