Problemen met betaling compensatie van instapweigering

Beste, op 8 augustus 2022 ben ik geweigerd op de vlucht van Malta naar Brussel wegens een overboeking. Daarbij heb ik paar uur later een vlucht via Rome naar Brussel aangeboden gekregen en daarvan gebruik gemaakt. Ik moest een form invullen met alle nodige gegeven voor de compensatie van €400. Ik ben pas tegen middernacht aangekomen in Brussel. Mijn valise is toen ook niet aangekomen.. alsof ik nog niet genoeg stress had daar de vlucht van Malta naar Rome vertraging had. Aangezien ik niemand had om mij te komen halen, heb ik nog eens een taxi moeten betalen van €120. Door de stress en de emoties heb ik de volgende dag niet kunnen werken. Die volgende dag heb ik dan wel alle nodige documenten opgestuurd naar het opgegeven emailadres voor de compensatie. Sindsdien krijg ik alleen maar beloftes teruggestuurd dat ze dat zo snel mogelijk gaan afhandelen. Heb al een klacht neergeschreven op hun facebookpagina. Daarop sturen ze direct terug dat ze mij gaan helpen maar nogmaals een teleurstelling voor mij. Heb nog nooit te maken gehad met zo een oneerlijk bedrijf. je verwacht om uitgerust thuis te komen van een welverdiende vakantie maar in de plaats daarvan krijg je buikpijn van de stress. Een echte nachtmerrie was het voor mij. Ik vraag hierbij om de compensatie zo snel mogelijk te betalen. Bedankt

Dear Guest,Thank you for contacting customer care. We are sending you this email to confirm that we have received your correspondence and will get back to you as soon as possible.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further.•Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues, selecting seats:The International Call Centre on (+356) 2166 2211 Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Online Check-in:webcheckin.helpdesk@airmalta.com•Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135•Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly•Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611•Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1)•Immigration and Passports:Please call (+356) 2369 6416•Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care TeamAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000e: customercare.airmalta@airmalta.com w: www.airmalta.com

Dear Guest,Thank you for contacting customer care. We are sending you this email to confirm that we have received your correspondence and will get back to you as soon as possible.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further.•Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues, selecting seats:The International Call Centre on (+356) 2166 2211 Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Online Check-in:webcheckin.helpdesk@airmalta.com•Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135•Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly•Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611•Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1)•Immigration and Passports:Please call (+356) 2369 6416•Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care TeamAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000e: customercare.airmalta@airmalta.com w: www.airmalta.com

Dear Guest,Thank you for contacting customer care. We are sending you this email to confirm that we have received your correspondence and will get back to you as soon as possible.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further.•Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues, selecting seats:The International Call Centre on (+356) 2166 2211 Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Online Check-in:webcheckin.helpdesk@airmalta.com•Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135•Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly•Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611•Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1)•Immigration and Passports:Please call (+356) 2369 6416•Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care TeamAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000e: customercare.airmalta@airmalta.com w: www.airmalta.com

Beste,Op 8 februari 2023 diende ik een klacht in met duidelijk informatie over een compensatie wegens instapweigering op een vlucht in augustus die ik nog steeds niet heb ontvangen. Jullie sturen een bericht terug dat jullie mij zo snel mogelijk gingen helpen. Graag de betaling van €400 zo snel mogelijk op mijn rekening a.u.b.Mvg,Valérie Denis

Dear Guest,Thank you for contacting customer care. We are sending you this email to confirm that we have received your correspondence and will get back to you as soon as possible.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further.•Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues, selecting seats:The International Call Centre on (+356) 2166 2211 Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1)•Online Check-in:webcheckin.helpdesk@airmalta.com•Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135•Lost or Damaged Baggage:If insurance was taken out through our website, please forward your claim to airmalta@mondial-assistance.gr. If you are insured with another company, it would be best to contact them directly•Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611•Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1)•Immigration and Passports:Please call (+356) 2369 6416•Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care TeamAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000e: customercare.airmalta@airmalta.com w: www.airmalta.com

Dear Ms. Denis,Thank you for your email.Kindly note that the below is in relation to your request sent back in August last year, the request for compensation was submitted to our finance department from my end via email with ticket number 00842607 in the subject line. However, as the payment appears not to have been issued yet, I have contacted our finance department to provide an update in relation to your claim as this should have already been handled.Once I receive a reply from their end I will contact you back to advise accordingly.Kind regards,JovanaAir Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000-------------------- IMPORTANT: This email and any files/content transmitted are confidential and intended solely for the use of the named individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete it from your system. We make every effort to keep our network free from viruses and all our outgoing mail is scanned by our mail server. You should independently check this e-mail and any attachments for viruses, as we can take no responsibility for any computer viruses that might be transferred by way of this e-mail.Please note that Air Malta adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information, therefore do not send any credit card or CVV information by email as this goes against PCI-DSS rules. Air Malta assumes no liability for receiving emails that do not conform to this requirement.ref:_00D0Y2IkKT._5001v2AdJgf:ref

Dear Jovana,I did not receive payment yet after this last email. Could you please call the finance department so I can stop sending emails to airmalta. I will not give up until I see €400 on my bankaccount. Kind regards,Valérie Denis

DATA NOT AVAILABLE

DATA NOT AVAILABLE

Dear Christine,Since the day I had that overbooking I’ve checked everyday my bankaccount and haven’t recieved anything. Today I’ve checked 10 times the bankaccountnumber, that is correct. But I haven’t recieved €400. Can you please send me a confirmation from the payment that you can see on the bankaccount from where it has been payed? Kind regards,Valérie Denis