Oplichting

Op zondag 30 maart heb ik met mijn creditcard een transactie van €2,35 gedaan. Ik zou van Rituals een cadeauset met producten ontvangen vanwege mijn verjaardag. Het was echter een valse mail van Rituals en ik heb die cadeauset uiteraard nooit ontvangen. Bovendien werd er drie dagen later (op 2 april dus) via mijn creditcard een bedrag van €69,99 van mijn rekening gehaald. Die betaling heb ik echter zelf nooit gedaan en ik beschouw dit uiteraard als fraude. Ik heb op 2 april dan ook onmiddellijk CardStop ingeschakeld. Na verder onderzoek blijkt het te gaan over een soort loyauteitsfirma met de naam Savorvirpay. Ik zou door die €2,35 te betalen zogezegd hebben ingeschreven voor een abonnement. Ik heb via de mail met de cadeau-aanbieding de contactgegevens gevonden en een mail gestuurd naar die firma. Bijgaand via de teksten en hun antwoord.

Dear customer, To find you in the system and to give you explanations according to your request, please provide us the following data: - e-mail you used when you registered on the website (there is no klachten@test-aankoop.be in the system); - the telephone number you indicated; - screenshot of this transaction; - the date and amount of the transaction, the first six(6) and the last four(4) digits of your credit card. If theres's anything else i can do please don't hesitate to get in touch. Kind Regards Support Department On April 9, 2025 at 11:15:36 AM UTC, Klachten klachten@test-aankoop.be wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [233N12-NKDKR]

The e-mailadress was vereecke.christian@telenet.be The telephone number was +32 477 33 86 39 but it could also be my landline number + 32 56 21 79 66 The date of the first transaction of 2.35 euros was 30 March 2025 and the date of the second transaction of 69.99 euros was 2 April 2025. The first six digits of my credit card were 5440 38 and the last four digits 4021.

To whom it may concern, Thank You for contacting us with Your request! We understand the importance of this request and will do our best to assist you with solving the issue as fast and best as possible. With regard to the Customer Christian Vereecke , The customer registered in our portal SavorVirpay.com and purchased the services of our partner. The initial registration costs are 2.35 EUR. Conforming to the registration conditions:By registering for the services of our parter - You initially start with a 3-day trial of our partner's program SavorVirpay.com.Should You decide to continue using the services after the end of the 3-day trial period - You will be charged for the monthly membership in the amount that may vary depending on chosen subscription plan. THUS the transactions in question are the membership payments, that were made for the monthly subscription plan on SavorVirpay.com. Here are the credentials used by the Customer during the registration: Christian Vereecke Église Sainte-Catherine - Sint-Katelijnekerk,, Place Sainte-Catherine - Sint-Katelijneplein, City of Brussels, BRU 1000 BE Email: vereecke.christian@telenet.be Phone: +32477338639 Mastercard 4021 Expires: 06/27 IP Address: 2a02:1811:8d0b:4b00:71cb:b157:ca2:dfb1 We hereby inform You that the customer's subscription has been cancelled. The Customer has been fully refunded the transactions in question. We sincerely hope that we have provided all the necessary assistance/information that were requested.Should You have any additional questions - feel free to contact us again! Kind regards Customer Support If theres's anything else i can do please don't hesitate to get in touch. Kind Regards Support Department On April 9, 2025 at 4:45:32 PM UTC, Klachten klachten@test-aankoop.be wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [233GG1-0RW99]

The address you give in your message is totally wrong. I do not live in St Catherine's Church , Sint-Katelijneplein in 1000 Brussels. Where are you getting this from? My correct address is Leonard Vandorpestraat 12, 8500 Kortrijk (Belgium). May I assume that both the €2.35 and the €69.99 will be fully refunded? After all, I never received that gift set either. Kind Regards, Christian Vereecke

To whom it may concern, Thank You for contacting us with Your request! We understand the importance of this request and will do our best to assist you with solving the issue as fast and best as possible. With regard to the Customer Christian Vereecke , The customer registered in our portal SavorVirpay.com and purchased the services of our partner. The initial registration costs are 2.35 EUR. Conforming to the registration conditions:By registering for the services of our parter - You initially start with a 3-day trial of our partner's program SavorVirpay.com.Should You decide to continue using the services after the end of the 3-day trial period - You will be charged for the monthly membership in the amount that may vary depending on chosen subscription plan. THUS the transactions in question are the membership payments, that were made for the monthly subscription plan on SavorVirpay.com. Here are the credentials used by the Customer during the registration: Christian Vereecke Église Sainte-Catherine - Sint-Katelijnekerk,, Place Sainte-Catherine - Sint-Katelijneplein, City of Brussels, BRU 1000 BE Email: vereecke.christian@telenet.be Phone: +32477338639 Mastercard 4021 Expires: 06/27 IP Address: 2a02:1811:8d0b:4b00:71cb:b157:ca2:dfb1 We hereby inform You that the customer's subscription has been cancelled. The Customer has been fully refunded the transactions in question. We sincerely hope that we have provided all the necessary assistance/information that were requested.Should You have any additional questions - feel free to contact us again! Kind regards Customer Support If theres's anything else i can do please don't hesitate to get in touch. Kind Regards Support Department If theres's anything else i can do please don't hesitate to get in touch. Kind Regards Support Department On April 10, 2025 at 3:15:25 PM UTC, Klachten klachten@test-aankoop.be wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [Z004LL-G4YZ1]