Dear Klachtenbox,This is an automated response confirmingwe have received your request and ticketID67715 has been created.A support agent will get back to you as soon as possible.BUG REPORTINGWhat happens to my bug report?Where possible, we will always try to work with players to resolve minor gameplay and technical issues. However, where an issue requires the attention of the development team, the issue will be logged and prioritised for further investigation. After your bug report has been logged, the ticket will be closed. We regret to inform you that we will not be able to provide personalised updates on every bug reported, but we thank you for taking the time to share your feedback with us.To learn more about the bug reporting process, please see:What Happens To My Bug Report?My game is crashing, what can I do?If your game is crashing, or you are experiencing any other technical issueon PC, please complete ourTechnical Troubleshooting Guidebefore contacting Dovetail support.GENERAL INFORMATIONWhere can I learn more about Train Sim World 4?If you have any questions about Train Sim World 4, please have a look at theTrain Sim World 4 FAQ.How do I get a Refund?Please note that, as with any purchase you make in a store, whether they are an online business or on the high street, the responsibility for your purchase rests with the store where you made your purchase. We have no involvement with the financial aspect of the purchases you make and are not able to help in such situations. You should therefore refer back to the store where you made your purchase.SUPPORT INFORMATIONWhat are the operating hours of Dovetail Support?Player support agents will be available between 09:00-17:00, Monday to Friday (UK Time). Support availability will be reduced around public UK holidays.Can you provide support in other languages?For our international players, we regret to inform you that we can only provide support in English. If you don't feel comfor speaking English, we can still help you, but please bear with us as we may have additional questions to fully understand your concerns. If it helps, we are able to translate our responses for you using an online translation tool such as Google Translate.Duplicate TicketsIf you have already submitted a ticket, please send any further replies via the original ticket. Duplicate tickets about the same issue will only increase the amount of time it will take to get back to you, so we kindly ask for your patience, and we will get back to you as soon as we can. Any duplicate tickets will be closed and merged into the original ticket without notification.Unreasonable BehaviourPlease notethat tickets which contain offensive language or abuse directed to our staff will be closed without a response. For further details, please refer to our Unreasonable Behaviour PolicyHow can I review my tickets?You can review open/closed tickets through the customer portal. To learn more, please visit our support article:How Do I Use Dovetail Support?Thank you for your understanding and patience.Kind regards,Dovetail Games Support Team67715:1986749SUPPORTEsupport@dovetailgames.comWwww.dovetailgames.comThis e-mail and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed.Any views or opinions expressed are solely those of the author and do not necessarily represent those of Railsimulator.comIf you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.Please contact the sender if you believe you have received this email in error.Registered Office: Dovetail Games is a trading name of Railsimulator.com L. 3rd Floor North, Fitted Rigging House, Anchor Wharf, The Historic Dockyard, Chatham, Kent. ME4 4TZRegistered In England No: 6751125VAT Registration No: 431 0181 50
