Dear Fleur,Thank you for being in touch. My name is Víctor and I'm happy to help you.I understand that you're requesting a refund.In order to help you, I need to locate your MyHeritage account using your email address, but there is no account under klachtenbox@test-aankoop.be.Is there another email address you may have used to register for your MyHeritage account? You can also provide me with any possible email addresses that you might have used.If you have a confirmation email you received from MyHeritage when you created your account, or a link to your family site, please send it to us '” this might help us locate your account.If you have any purchases on your account, any of the following information can also help me locate it:The last 4 digits of the credit card you used to make your purchase with us, or, if you didn't use a credit card, please let me know what payment method you used.Proof of payment in form of a screenshot or scan, if relevant. It must show the amount, the date of the charge, and the name of the credit card/account holder exactly as it appears on the credit card.If you purchased via PayPal, the PayPal transaction ID number.A reference number for a transaction you made with MyHeritage.If you have any DNA kits on your account:Please send us the DNA kit codes that you are managing and the names of the people the kits are assigned to.Looking forward to your reply.Kind regards, Víctor MyHeritage Support team On Tuesday, February 20, 2024, 11:25 AM klachtenbox@test-aankoop.be
