Hilde Persyn - Rockdreams Agency , not delivered goods, not returning money

HelloI paid your company for your product ( which I' ve not obtained so far)I paid your company for delivery ( not sent!) your product to my adress but your product was not delivered to my address so far).Thats why, your company has no legal/ moral/ reason to keep my money.For this reasons I insist on returning my money back to my bank account.

Hello,I am going to answer in English, seeing that our client has made the accusation in English.The goods have been sent (see picture below, coming from our shipment company - his name and address are left out because of privacy reasons - but is available) and client claims not to have received them. The goods arrived in Slovakia.The client ordered without tracking and not insured and when checking out he agreed to terms and conditions that (see article 13 of our general conditions)5. RockDreams is not responsible if the package does not arrive or arrives later.And furthermore8. For a secure arrival of delivery, there is the additional option Fully tracked goods with an additional price, which is calculated automatically and depends on the order and the shipping zone.If the client should have fully tracked and insured the package, we could have fully paid back everything via insurance of our shipment company.But client chose to not insure the package.However, the manager of the band the goods are, has suggested several times to come half way and offered the client the articles he bought at 50% discount.The client refused.We are still willing to come halfway.Client furthermore made personal unfounded accusations to me.I'm always available for further comments and case is being handled by the European Commission.With kind regards,Hilde PersynRockDreams Agency Virusvrij.www.avast.com

Hello,Again still such irelevant arguments.I paid to Rockdream agency for product ( incl. shippment) in advance in oct. 2023Package has been was never in my disposal till today 01/2024.So it was your package you ought to deliver ( not just send) to my address. So yor company was a sender , your company has legal relationship with shipping company. I am just addresser, having no relationship with shipping company as you have.I paid to your company for product, oaid you all your possible costs but your not deliver product to my address.If your package has not been delivered to my address -it is still your package, you can claim your costs to shipping company. I cannot claim anything to shipping company cause I was not a sender of the package, not the client of the shipping company as you are.Yours one sided announcements that your are not responsible is irelevant to my ( legal) position in this situation. It not enrights you to keep my money, cause your not deliver ,not ensure services, product which I paid you for. Esp in situationwhen I am s consumer and your are the business which has the obligation to deliver services/ products which I paid in advanceYou ought

You ought to consult it with lawyer to explain you the legal facts. Even Insurence of the package covers your business risks not my.

Just final words:Just think about similar opposite situation to clarify ourpositions: I will come to Belgium, taking / buying shirt and hoodie and promise you that I pay you later via internetbanking. But bank not realise the payment. And I announce that was not my fault. So, who will be in charge to pay for yours goods, me or bank?:-)) From whom will you enforce your payment? I think is clear.

Hello Martin,The evidence from the shipment company that the goods have arrived in Slovakia has been given to the EU commission who handles the case.I think it's best that we let the commission decide.Thank you.With kind regards,Hilde Persyn -- Dit e-mailbericht is met Avast-antivirussoftware gecontroleerd op virussen.www.avast.com