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Final Notice – Refund Request under European Consumer Law

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PassFab Software

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J. S.

Naar: PassFab Software

19/10/2025

(TID22747826) Your ticket in PassFab Support Center Dear PassFab Support Team, The product simply does not work, despite multiple attempts to use it exactly as instructed. I have already provided all the required information. Under European consumer law, I am legally entitled to a refund for a product that is not fit for purpose. I therefore demand the immediate and full reimbursement of my payment. If this refund is not processed without further delay, I will file a formal complaint with the European Consumer Centre and initiate a chargeback procedure through my payment provider. This is my final notice before taking further action. Best regards, Jean-Marie Smets

Berichten (2)

PassFab Software

Naar: J. S.

19/10/2025

- Please type your reply above this line - Your ticket (22801058) in PassFab Support Center has been updated. To add additional comments, reply to this email. ------------------------------ Jessie PassFab 2025-10-19 18:58:09 Dear customer, Thank you for reaching out to PassFab ! Sorry for the inconvenience caused. Please refer to (TID22747826) for your inquiry. Thank you for your attention. Please keep us in touch and let me know if you have any concerns. Best regards, Jessie PassFab Support Team klachten@test-aankoop.be 2025-10-19 17:23:30 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

J. S.

Naar: PassFab Software

21/10/2025

Dear Jessie, Thank you for your message. I am not interested in any replacement or upgrade. I simply want a refund, as I have no use for any other program. Please proceed with the refund in accordance with EU consumer law. Reference: TID22747826 Best regards, Jean-Marie Smets


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