Dears,
I am contacting Pro-Nova BV through TestAankoop regarding a breach of contract due to non-execution of works.
Parties involved
Consumer:
Tess Guetat
1830 Machelen
Company:
PRO-NOVA BV
Attn: Christian Verlaeckt
Boomsesteenweg 78 – Unit 9
2630 Aartselaar
References
- Invoice numbers: 25-241 and 25-268
- Dates of quotations / order forms: June 5th, 2025 and August 15th, 2025
- Notice of default: sent by registered mail (attached)
Financial details
- Total agreed price for the windows: €7,495.64
Deposit paid: €3,632.66 (45%)
- Total agreed price for the garage door: €1,590
Paid in full
Situation as of 09/01/2026:
- The consumer entered into a contract with this company for the supply and installation of window frames at her home in June 2025, as well as for a garage door via the building’s property manager (syndic) in September 2025. A 45% deposit was paid for the window frames (attached), and the garage door was paid in full (attached).
- Despite this, none of the works have been carried out. A scheduled installation date for the window frames—for which the consumer had taken three days off work—was cancelled on the day the works was scheduled to start, and no alternative date was ever proposed.
- Despite numerous attempts to contact the company (emails, phone calls, SMS, and WhatsApp messages), as well as the sending of a formal notice of default by registered mail (attached), Pro-Nova has neither executed the works, nor refunded the amounts paid, nor responded to any communication.
Claim and requested intervention:
- The consumer requests that the works relating to the window frames and the garage door be carried out urgently and no later than mid February 2026. - The consumer therefore requests the intervention of TestAankoop to help ensure that this matter is resolved accordingly.
Best regards,
Tess Guetat
