Thank you for contacting CCleaner. We've received your message, and our customer service team will review it and get back to you as soon as possible. Have you tried our Help Center? While you wait, you could find the answer you're looking for in our online Help Center. Have you bought CCleaner Professional, but it shows as "free" or "unregistered"? If you experience this or you continue to get notifications from us that you've expired, please register your copy of CCleaner with the information from your Cleverbridge confirmation email. Having problems registering CCleaner Professional (or not sure how to do it)? Please see How to register and activate CCleaner Professional. Have you purchased CCleaner but have not yet received your licence key? Please note that if you purchased via PayPal, you may still have one remaining step to complete your order. Please check your email for an order confirmation from Cleverbridge, which will have a "pay now by PayPal" link to submit your payment authorisation. What happens if you contact us via an email not linked to your account? If you are a paid CCleaner subscriber, all you need to do is reply to this email with your Cleverbridge order reference number. For customers of CCleaner for Android, this would be your GPA order number from your purchase via the Google Play app store. Providing us with these details helps us identify you, making it easier to get back to you as quickly as possible.Can you add information to a current request or query? Yes. To add new information, reply to this email with the information you'd like to add. Please note that opening a new customer support ticket instead of replying to an existing one may delay how quickly we can respond to you. Our email and priority support policy If you have an active paid CCleaner subscription, priority support means that we make every effort to prioritize your email requests and queries. It's a benefit that's not available to the free users of our products. Kind regards, The CCleaner Team
