De volgende uitleg heb ik gestuurd naar booking.com via de account.
Complaint to booking
Dear sir or madam,
yesterday January 27, we arrived at the hotel HMG Rio Suitesl and it was impossible to stay there. We asked at the reception for another room but there was nothing available. The place is horrible as there was not even a window in the room and the room had a strong smell of mold. My friend Lisa who was with me could not even breathe because she was feeling sick of the smell.
We asked for a refund as we were leaving, but the clerck at the reception did not want to give us any refund. We then left ghe hotel and booked another one in booking.com with the fillowing booking nreference 4826385093 in the name of my friend who is travelling with me. Her name is L. D.
I and my friend are used to travel all over the world and we always.book with booking.com. We had never seen such a shameful place, also the photos in booking are nit realistic. They even have daylight, as the room has no windows. We have paid for a whole week and we could not even stay a night there.
Thank you and we are sincerely hope we will have a refund as soon as possible. As we are loyal customers of Booking.com and we want to keep trusting your company. Please help us as we have had extra costs with another hotel and transportation.I Iencourage Booking to pay a visit to this hotel and check the veracity of the photos. We have Aldo made photos of the room.
Thank you kindly!
Best regards,
J. M. De O. en L. D.
